GoCardless, a bank payment company, has partnered with anvil, an all-in-one business management and billing platform for the telecom and IT sectors. The collaboration aims to automate payment collection and account management for telecom operators and managed service providers (MSPs).

The integration connects anvil’s billing infrastructure directly to the GoCardless payment network. This allows telcos and MSPs to streamline customer payment processes and maintain up-to-date accounts, reducing manual administrative tasks. The system is designed to simplify payments from the initial customer interaction, starting at the point of order placement.

During electronic contract signing, customers provide their bank details and authorize a Direct Debit. Anvil then relays this information to GoCardless to establish the customer profile and mandate. This setup enables subsequent payments to be processed automatically without staff needing to re-enter details into a separate system. The integration also extends into the billing cycle.

Upon completion of a bill run, a single action within the anvil platform allows users to initiate collection instructions through GoCardless and mark the relevant invoices as paid. GoCardless’s AI-driven tool, Success+, is utilized in the collections process to automatically retry payments that initially fail. If a payment remains uncollectable, anvil receives immediate notification to update its records.

This system is intended to provide businesses with a continuously accurate, real-time overview of settled and outstanding invoices, eliminating the need for manual reconciliation.

Tom Metcalfe, Director, Global Partnerships at GoCardless, stated, “Managing complex billing cycles and manually chasing failed payments can be a huge drain on resources for telcos and and MSPs. By connecting our bank payment network directly into anvil, we are removing that administrative burden entirely. This integration links contract signing straight to automated payment collection, helping businesses secure their revenue faster, reduce back-office errors, and give their customers an effortless way to pay.”

James Shraga, Sales and Partnerships Director at anvil, added, “anvil exists to give telecoms resellers one platform for the whole business – sales, CRM, operations and ticketing, billing and rating. This partnership extends that thinking to payments. Setup happens at the moment the customer signs their contract, with the Direct Debit mandate created automatically as part of the signature. From then on, collections go out the moment a bill run completes, and any missed payment is fed straight back in for credit control to act on. It’s the full cycle, from signed contract to collected cash, running inside the platform where our customers already manage their business.”