At Aspire 2025, UKG, a global AI platform specializing in HR, pay, and workforce management, presented its vision for agentic and assistive AI, introducing intelligent applications designed to transform and elevate the frontline workforce.
UKG’s Workforce Operating Platform focuses on the specific needs of frontline workers, utilizing workforce data, intelligence, and a people-first strategy. Suresh Vittal, Chief Product Officer at UKG, stated, “Our Workforce Operating Platform is the engine that powers transformative experiences for the frontline, leveraging the world’s largest collection of people, work, and employee sentiment data to anticipate, guide, and act. We are not focused on individual agents: we are orchestrating a network of agentic applications across our platform — and connecting to other platforms — that are built for the way people and businesses truly work.”
During Aspire 2025, UKG advanced its agentic application strategy by launching several solutions. The Workforce Intelligence Hub, described as a command center, offers end-to-end visibility into frontline operations, converting real-time insights and benchmarks into results by activating AI agents. Rapid Hire is designed to expedite high-volume frontline hiring, reducing the typical weeks-long process to days. Dynamic Labor Management detects real-time changes in customer demand, automatically assisting managers in redeploying resources to meet business needs.
In discussing the broader impact, R “Ray” Wang, Founder and Principal Analyst at Constellation Research, noted, “The data flowing through HR, pay, and workforce management provide the foundation for C-level business intelligence. As we enter the Age of AI, senior executives can turn data to decisions and proactively take action. By translating everyday workforce signals into real-time decisions and actions with agentic applications, organizations can make work smarter, more adaptive, and more human — a look at the next generation of frontline experiences.”
UKG’s agentic and assistive AI tools are designed to improve workplace experiences across the employee lifecycle. These include accelerating productivity and confidence for new hires with onboarding agents, empowering employees with instant, personalized answers through tools like the Policy Q&A Assistant and Benefits AI, and protecting compliance by monitoring payroll for anomalies and safeguarding meals-and-breaks adherence. The technology also streamlines HR operations by automating steps in processes such as promotions and enhances frontline worker experiences with tools like Frontline Assist, offering access to schedules, punches, and PTO accruals from a single interface. Furthermore, Conversational Reporting aims to unlock data-driven insights instantly by surfacing key workforce metrics in seconds.
Additional agentic applications are expected to be delivered throughout 2026. UKG is prioritizing agentic AI to accelerate deployments for customers, particularly SMBs, and plans to introduce voice-driven experiences for employees to simplify workforce processes.
UKG’s Workforce Operating Platform has been recognized as a Leader in the Gartner® Magic Quadrant™ for Cloud HCM suites and a Leader in The Forrester Wave™ Human Capital Management Solutions, Q4 2025.
