Midwest Community Federal Credit Union Selects Mahalo Banking for Enhanced Digital Experience
Midwest Community Federal Credit Union, based in Defiance, Ohio, has chosen Mahalo Banking to upgrade its digital banking services, aiming to deliver a modern, secure, and purpose-built experience across its online and mobile platforms.
The selection positions Mahalo Banking as the credit union’s new digital banking provider. Midwest Community joins several other Ohio-based credit unions that have recently adopted Mahalo’s platform, a move facilitated through Mahalo’s partnership with Area Financial Services (AFS), a Credit Union Service Organization (CUSO) specializing in data processing and technology services.
Midwest Community emphasized the need for a solution that would elevate its digital offerings and expand self-service options for members. A key requirement was tight integration with its existing Corelation KeyStone core system, intended to bolster operational efficiency. Josh Koenig, President and CEO of Midwest Community, stated, “Mahalo has the right blend of technology, service, and security to support our strategic goals as we continue to evolve and grow with our members in mind. Its credit union-focused approach gives us confidence that this partnership will move us forward and ensure we are able to deliver a best-in-class digital experience.”
Mahalo Banking’s platform provides a comprehensive suite of accessibility tools designed to ensure a consistent and user-friendly experience for all members. The technology empowers members with intuitive self-service tools, enabling secure fund transfers, a unified view of their accounts, and control over debit and credit cards through integrated card management features. The Troy, Michigan-based Mahalo platform is built on an architecture designed for deep integration to core processing, offering security and a robust feature set across all delivery channels for an “omni” experience. The company also highlights its platform as the industry’s first to fully integrate comprehensive neurodiverse functionality.
Denny Howell, COO of Mahalo, commented on the partnership, “Midwest Community brings a strong vision for innovation that’s rooted in member care, which aligns with our team’s mission of providing meaningful, member-centric solutions. Our team is dedicated to creating meaningful partnerships with the credit unions we serve, and we are honored to partner with Midwest Community. We look forward to delivering a digital banking experience that strengthens its member relationships through intuitive, self-service features that simplify their members’ financial management journey.” Midwest Community Federal Credit Union has been serving individuals and families across Northwest Ohio with financial tools since 1954.
