Information Services Group (ISG), a global AI-centered technology research and advisory firm, has launched a comprehensive study examining specialist providers of advanced analytics and artificial intelligence (AI) services tailored for the insurance industry, with results expected in an August 2026 report.
The research focuses on how these specialist providers assist insurance organizations in enhancing profitability, optimizing operations, and building trust. Next-generation AI models are instrumental in claims management and fraud analytics, facilitating faster triage, more accurate severity prediction, and proactive fraud detection. The forthcoming ISG Provider Lens® report, titled “Specialty Analytics and AI Services — Insurance,” will cover companies offering these services across the insurance value chain, specifically excluding large IT service providers and analytics platform vendors. This report will aid enterprise buyers in evaluating vendor relationships and available offerings, while ISG advisors will use it for client recommendations.
Insurers are rapidly adopting advanced analytics and AI due to evolving customer expectations, increasingly complex risk profiles, and sophisticated fraud methods. Specialist analytics and AI providers are crucial in this environment, offering deep domain expertise, reusable intellectual property, and cutting-edge technologies. These capabilities are transforming various aspects of insurance, including product design, pricing accuracy, and demand forecasting through more granular risk segmentation and dynamic models. They also enable more targeted distribution strategies and personalized customer experiences.
Namratha Dharshan, Chief Business Leader at ISG, commented on the development, stating, “In claims management and fraud analytics, next-generation AI models are enabling faster triage, more accurate severity prediction and proactive fraud detection. Specialist providers are helping insurers operationalize these capabilities, improving outcomes across traditional and digital channels.”
ISG has distributed surveys to approximately 20 specialist analytics and AI service providers for this study. The research team, in collaboration with ISG’s global advisors, will produce one quadrant for the report: “Specialty Analytics and AI Services — Insurance.” This quadrant will evaluate providers based on their proven experience in actuarial modeling, underwriting automation, claims, and fraud detection. Providers will be assessed on their ability to integrate analytics within complex carrier environments and deliver measurable business outcomes. The study will cover the global specialty analytics and AI services market for insurance.
ISG analysts Manav Deep Sachdeva and Saravanan M S will author the reports. ISG (Nasdaq: III), founded in 2006, is a recognized leader in technology and business services, serving over 900 clients globally, including 75 of the world’s top 100 enterprises.
