Firstsource Solutions Limited, a global provider of business management services, announced a strategic partnership with Prosper AI, a voice AI platform for healthcare. This collaboration aims to scale AI-driven voice workflows across healthcare revenue cycle management (RCM) by deploying AI-powered voice agents and agentic capabilities.
The partnership focuses on improving financial performance, patient access, and regulatory compliance for healthcare providers. It combines Firstsource’s expertise and delivery model with Prosper AI’s agentic voice technology to modernize high-volume RCM workflows, including eligibility, enrollment, and patient outreach, where speed, consistency, and multilingual engagement are critical.
Healthcare providers currently face challenges such as workforce shortages, regulatory complexity, rising costs, and increasing patient expectations. Through Firstsource’s outcome-driven, AI-first approach, UnBPO™, the partnership seeks to re-architect revenue cycle operations using intelligence and automation, moving beyond traditional outsourcing models.
Firstsource has begun deploying an AI-driven agentic platform leveraging voice agents for select RCM use cases. Early implementations in large healthcare systems have shown results, including increased Medicaid screenings, thousands of daily patient interactions managed by AI voice agents, and improved conversion of uninsured patients into covered lives. These outcomes contribute to stronger revenue realization for providers and a smoother experience for patients navigating eligibility and enrollment processes.
Scott Schrader, Head of Healthcare Provider business at Firstsource, stated that strategic partnerships are fundamental to building differentiated capabilities. He noted that healthcare revenue cycle operations are being re-architected around intelligence, scale, and patient-centricity, and this partnership strengthens Firstsource’s position as an RCM partner that applies voice AI to improve both patient access and financial performance. Schrader emphasized that the goal is to create a more responsive and sustainable operating model for healthcare providers, not solely automation for efficiency.
Xavier de Gracia, Co-Founder and Operations Sales at Prosper AI, commented that Prosper AI is committed to applying Agentic AI technology to RCM to enhance healthcare accessibility and affordability. He added that the partnership with Firstsource brings together complementary strengths in advanced voice technology and deep RCM expertise to deliver improvements for providers and patients.
Moving forward, Firstsource and Prosper AI plan to expand voice AI across additional RCM and patient access workflows, including appointment scheduling, billing inquiries, eligibility verification, and claim status interactions. These deployments will support healthcare organizations in scaling operations and enhancing the patient experience. Implementations will adhere to enterprise-grade security standards and applicable healthcare privacy and regulatory requirements.
Firstsource Solutions Limited (NSE:FSL, BSE:532809), an RP-Sanjiv Goenka Group company, offers transformational solutions across various industries globally, including Healthcare, Banking, and Financial Services. Prosper AI, founded in 2023, specializes in automating patient access and revenue cycle phone calls, working with over 35 Healthcare Enterprises.
