Budget Power, a Texas-based retail energy provider, has partnered with echowin to automate its outbound collections process, resulting in over 90 percent of collection calls being completed without human intervention and significant operational efficiencies.

The collaboration has freed up the equivalent of a full-time employee, saving 40 hours per week, while accelerating the recovery of delinquent accounts and improving the customer experience. The initiative also saw a 10 percent improvement in collection-to-call volume performance and nearly 88 percent payment completion when SMS links were utilized.

echowin, an AI-powered voice and agent automation platform, enabled Budget Power to deploy new campaigns quickly. Tanveer Sayani, Budget Power Vice President of Operations, stated that the ability to create and deploy new campaigns in minutes has fundamentally changed how they operate, allowing for instant adaptation of outreach and introduction of new collection strategies with zero friction, which also improves the customer experience.

Budget Power’s new workflow, powered by echowin’s platform, adapts messaging based on payment history, days past due, and prior interactions. It supports multilingual conversations to address language barriers and ensures consistent, compliant messaging with automated audit trails. This adaptive model assists in differentiating between one-time oversights and ongoing financial challenges, facilitating more consistent and compassionate responses.

Kaushal Subedi, CEO of echowin Inc., noted that even well-established industries can achieve significant efficiency by deploying AI agents. He views Budget Power’s success with automated outbound collection calls as an indicator of future operational trends. Ashish Ghimire, COO of echowin Inc., added that the right implementation of AI can be transformative, citing Budget Power as an example where incremental steps with reliable AI delivered substantial ROI and streamlined key operations.

What started as a collections-specific workflow is now serving as a model for broader AI-powered automation at Budget Power. This includes potential expansions into areas such as sales outreach, customer retention campaigns, and personalized customer communications. Subedi concluded that AI agents are becoming foundational for responsible, fair, and efficient service delivery for utilities, lenders, and other regulated operators.