Agero, a provider of digital driver assistance services and software, has announced a new partnership with Virginia Farm Bureau Insurance to deliver enhanced roadside assistance to its policyholders across Virginia. This collaboration aims to provide reliable support for various roadside needs, from jumpstarts in suburban areas to towing services on rural roads.
Mike Bolino, VP, Marketing & Brand Strategy at Virginia Farm Bureau, stated that their members rely on them for support, and Agero is an ideal partner to ensure their needs are met on the road. Chetan Ghai, Chief Commercial Officer at Agero, commented that the partnership enables Virginia Farm Bureau to assist its members during vulnerable moments, offering peace of mind through constant access to help.
With over 50 years of experience, Agero partners with two-thirds of the top auto insurers in North America. The company serves more than 115 million vehicles and manages approximately 12 million roadside events annually. Agero’s Swoop platform facilitates high-quality service, precise arrival time estimates, and comprehensive customer support, supported by a nationwide network of vetted service providers equipped for all vehicle makes and models.
Through this partnership, Virginia Farm Bureau Insurance policyholders will benefit from Agero’s advanced technology and services, including an extensive network of verified service providers covering all Virginia zip codes for round-the-clock assistance. Drivers will have access to seamless digital integration via an intuitive Agero mobile web app, featuring real-time service tracking, text or call options, and instant dispatch notifications, alongside dedicated support agents.
A sophisticated customer experience platform is also implemented to optimize interactions from initial request to resolution, enhancing the trust between Virginia Farm Bureau and its members. Furthermore, Agero utilizes data-driven performance optimization, analyzing insights from 12 million annual roadside events to continuously improve service delivery, aiming for faster response times and enhanced support.
