Tavant, a provider of AI-powered fintech solutions, has released its TOUCHLESS® AI Mortgage Origination Suite, an end-to-end platform designed to transform the mortgage origination process from lead generation to loan funding through the application of AI and Agentic AI.
The new suite aims to improve the borrower experience, increase lead conversion rates, reduce origination costs, and compress loan cycle times. It offers a comprehensive set of modules intended to enhance existing Loan Origination Systems (LOS) and Point-of-Sale (POS) platforms. These modules include Agentic AI Assistants, AI-powered Document Analysis, AI-assisted Underwriting, and an Agentic AI architecture that dynamically personalizes workflows, loan products, and programs.
Mohammad Rashid, Head of TOUCHLESS at Tavant, stated that the suite enables lenders to quickly adopt AI capabilities. Rashid noted that previous industry efforts to deliver a seamless borrower experience and lower origination costs often fell short. He asserted that the TOUCHLESS AI suite allows lenders to integrate AI with their LOS and POS systems to achieve higher borrower satisfaction, increased loan volumes, and substantially reduced origination costs.
A central innovation within TOUCHLESS is MAYA™, an intelligent AI assistant. MAYA provides personalized, real-time support and feedback throughout the application process for borrowers, loan officers, and underwriters. For borrowers, MAYA assists with complex questions, intervenes when hesitation occurs, and guides applications to submission, which can increase conversion rates and help clear conditions, thereby improving the overall borrower experience.
MAYA also clarifies nuances in mortgage products and programs and responds to digital leads 24/7, aiming to boost conversion at critical stages of the origination chain. When combined with TOUCHLESS AI-powered document analysis, data consistency checks, automated conditions clearing, and Policy-as-Code underwriting, MAYA is designed to increase underwriter productivity, allowing for more efficient loan decision-making.
Rashid added that MAYA is intended to redefine the mortgage origination experience by offering human-like interaction. He explained that MAYA addresses borrower questions and concerns, providing real-time personalized guidance to navigate each step with clarity and confidence. This is expected to reduce application errors and abandonment rates, accelerate loan processing, and empower both borrowers and lenders with integrated support, ultimately reducing time and costs.
Pilot implementations with mortgage originators have demonstrated the impact of the TOUCHLESS AI suite, according to Tavant. These pilots reportedly showed a twelve-fold increase in underwriter productivity, a 60% reduction in overall operational costs, and a decrease in loan closing times to a matter of days.
The TOUCHLESS AI Mortgage Origination Suite, which includes the AI Assistant MAYA, AI-powered Intelligent Document Analysis, AI-assisted Underwriting, and the Agentic AI Architecture, will be showcased at the Mortgage Bankers Association Annual Convention in Las Vegas, Nevada, from October 20-22. A live demonstration will highlight its capabilities.
Tavant, headquartered in Silicon Valley with operations in the US, Europe, and India, specializes in AI-powered solutions and digital engineering. The company focuses on helping enterprises utilize AI and accelerate digital transformation, with expertise in data and cloud modernization, advanced AI/Machine Learning models, Agentic AI, and AI Software development for intelligent automation and business transformation. TOUCHLESS is described as an industry-leading, AI-powered suite designed for mortgage lenders, featuring interoperability with existing LOS and connectivity to over 200 data, title, and appraisal providers.
