SwiftConnect, a provider of connected access networks for physical spaces, has joined the ServiceNow Build Partner Program and released its ServiceNow Spoke integration in the ServiceNow Store, allowing customers to manage physical access directly through the ServiceNow AI Platform.
This integration aims to streamline the management of physical access infrastructure by connecting it with ServiceNow’s AI Platform capabilities. The objective is to offer an integrated access experience without requiring users to learn a separate interface or deploy a dedicated physical identity and access management (PIAM) platform.
Matt Kopel, President and Co-CEO of SwiftConnect, stated, “With digital identities, many widely implemented open standards make interoperability straightforward, but physical security lacks comparable standards across access systems and devices. SwiftConnect fills this gap by enabling this interoperability so ServiceNow customers can manage physical access with the same discipline and security that is commonplace with digital identity best practices. This delivers adaptive and context-aware access control, while saving time and significantly increasing efficiency by providing customers with one front-end experience for identity and access management.”
The SwiftConnect integration enables organizations to manage various user, credential, and access entitlement workflows for employees, contractors, visitors, and other authorized users directly within ServiceNow. This functionality allows for the streamlining of workflows, business rules, auditing, and compliance reporting for both digital and physical identities from a single ServiceNow environment.
Scott Fuller, GM and Vice President of Workplace Service Delivery at ServiceNow, commented, “Our customers consistently ask us for workplace solutions that connect all aspects of the employee, contractor and visitor experiences, including access to spaces and amenities. By natively building in SwiftConnect’s integration platform as a spoke, our customers can manage their physical access and security workflows from the ServiceNow environment they already know and love.”
Through SwiftConnect, organizations can benefit from centralized governance over user identities, roles, and permissions for access control across diverse physical and digital environments. The platform also links enterprise identity systems with base building physical access infrastructures, establishing a network of access permissions designed to provide users with a seamless “street-to-seat” experience.
The SwiftConnect Spoke is available in the ServiceNow Store as an open, modular integration layer. This allows organizations to develop a customized ServiceNow experience for managing physical identity workflows, and it also offers a prepackaged workplace service delivery workflow for visitor credentialing.
