SoundHound AI, Inc., a global leader in voice artificial intelligence, has formed a strategic partnership with AVANT Communications, a Technology Services Distributor. Through this collaboration, AVANT’s network of Trusted Advisors will offer SoundHound’s Amelia 7.0 AI agent platform and Autonomics platform, enabling clients to automate customer service and business operations at scale.
AVANT is recognized for empowering its Trusted Advisor network to navigate the technology landscape, utilizing its Pathfinder decision-making platform and industry research. This partnership is expected to accelerate the adoption of SoundHound’s technology across various industries, including financial services, insurance, retail, and healthcare.
Andrew Pryfogle, Head of CX and AI & Global Education Lead at AVANT, stated that the company’s Trusted Advisors seek transformational technologies for efficiency and customer experience, noting SoundHound’s AI capabilities in innovation and enterprise readiness. He added that the partnership empowers their advisors to deliver AI solutions that streamline operations and enhance intelligent customer engagement.
Steve Plunkett, Vice President, Global Partnerships and Channel Sales, SoundHound AI, commented on AVANT’s ecosystem for IT decision-making. He said that by making SoundHound’s technology available to AVANT’s Trusted Advisors, the partnership expands access to AI agents for smarter, more efficient customer engagement across industries.
The Amelia platform is designed to manage complex customer interactions by coordinating multiple specialized AI agents. It handles inquiries, performs functions, and resolves issues through both voice and text without human assistance. Amelia’s AI agents offer automatic speech recognition (ASR), allowing natural language interaction. Agents built on Amelia 7.0 integrate the reasoning and planning skills of large language models (LLMs), while allowing businesses to define specific knowledge and functions for responses. The platform also provides a library of pre-sets for automating common tasks like password resets. Users can seamlessly switch between programmed actions, deterministic flows, and third-party integrations for multi-stage processes.
SoundHound AI’s Autonomics platform provides AI-driven orchestration of IT systems through a single interface, extending beyond typical AI Ops functions. It was recently named an Exemplary provider in ISG’s 2025 AIOps Buyers Guide. This solution aims to drive machine-led automation and enable IT teams to maximize their existing stack, allowing staff to focus on higher-value work.
SoundHound AI (Nasdaq: SOUN) delivers AI solutions for businesses across retail, financial services, healthcare, automotive, smart devices, and restaurants. Its products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents. The company also offers SoundHound Chat AI, a voice assistant with integrated Generative AI, and Autonomics, an operations platform for IT process automation.
AVANT provides a platform for IT decision-making and serves as a distributor for next-generation technologies. It supports its network of Trusted Advisors with research, sales assistance, training, and tools for IT service decision-making, covering areas such as cloud designs, wide-area network deployments, and security services.
