Onbe, a corporate payouts platform, has partnered with Allied Solutions, a B2B financial services provider, to enhance and modernize the automotive refund process for financial institutions, finance companies, and dealerships.
The collaboration integrates Onbe’s digital payouts gateway into Allied Solutions’ Refund Plus® solution. Refund Plus® is designed to support the issuance of refunds following the cancellation of aftermarket products such as Guaranteed Asset Protection (GAP), Vehicle Service Contracts, and Credit Life & Disability. This integration aims to streamline operations, reduce costs, and mitigate compliance risks for clients, while offering borrowers a choice-driven refund experience.
By leveraging Onbe’s platform, Refund Plus® clients can transition their refund operations from checks to digitized processes. This shift is expected to reduce the operational burden associated with manual work, exceptions, and unclaimed property handling. Additionally, clients will gain access to faster payment delivery accompanied by built-in audit trails, aiding in compliance with evolving regulations.
Melissa Hentschel, Chief Client Officer of Onbe, stated, “Digital payment options aren’t just most consumers’ preference—they’re the most efficient choice for teams racing the clock to deliver refunds promptly. We’re thrilled to join Allied Solutions in modernizing the auto refund process, eliminating delays and creating efficiencies while providing a choice-driven customer experience.”
Borrowers are expected to benefit from a faster, more transparent digital-first refund experience. Recipients can select from virtual cards with mobile wallet provisioning, popular payment applications, or traditional options such as ACH when necessary. Data indicates that 88% of auto finance consumers find digital payouts more convenient than checks, suggesting that digital refunds can improve customer satisfaction and brand perception, as well as boost deliverability and reduce call center escalations related to late or lost payments.
Angelo Marchese, Director, Product & Vendor, Risk and Recovery Products of Allied Solutions, commented, “As evolving regulations continue to increase the burden on financial institutions, streamlining the refund process has never been more critical. Our partnership with Onbe comes at the perfect time and enhances our already comprehensive solution with even more tools, capabilities and payment choices to help our clients prepare for the future.”
Onbe, a fintech with over 25 years of experience and offices in Chicago, Philadelphia, and London, specializes in managing and modernizing customer and compensation payments for corporate clients ranging from mid-market businesses to Fortune 500 companies. The company provides a turnkey solution for B2C payment operations.
Allied Solutions, headquartered in Carmel, Indiana, with regional offices across the U.S., is a provider of insurance, lending, risk management, and data-driven solutions to financial institutions. It serves approximately 6,000 clients and is a wholly owned subsidiary of Securian Financial Group.
