IntelePeer has launched SmartAgent Collections, an automated Agentic AI solution designed to improve revenue recovery for dental service organizations (DSOs) and specialty healthcare providers. The solution aims to reduce costs, enhance staff productivity, and improve patient experiences.
Even top-performing provider organizations frequently have double-digit percentages of payments overdue by over 90 days, according to the Healthcare Financial Management Association. Concurrently, collection and recovery costs, often driven by labor-intensive follow-up, are increasing. Data from the Kaiser Family Foundation and the Congressional Research Service indicates that patient balances are also rising due to increasing deductibles, making medical bills a significant source of debt.
SmartAgent Collections addresses these challenges in dentistry, dermatology, radiology, and other specialty care sectors, which can strain provider cash flow, staffing, and patient relationships. The solution facilitates collections through AI-driven multichannel payment outreach, including voice, SMS, and chat. It offers 24/7 self-service payment capabilities and provides support for multi-location organizations, multiple providers, and complex billing environments.
42 North Dental, a leading DSO and an early adopter of SmartAgent Collections, reported significant results within nine months of deployment. These included the collection of $8 million in outstanding balances, with $1.9 million of that amount consisting of balances outstanding for over six months. The solution also reduced the workload for practice-level administrative staff, allowing them to concentrate on patient service rather than payment follow-up calls, and increased engagement and retention of healthcare providers whose compensation is linked to collected payments for services.
Ajay Chadha, Chief Financial Officer at 42 North Dental, stated, “SmartAgent Collections enable organizations to collect more receivables, with significantly less effort and cost, than with traditional approaches and collection agencies.” Brandon Nott, Chief Product Officer at IntelePeer, commented, “For years, our customers have been forced to choose between high-cost collection agencies and time-consuming, in‑house outreach. With SmartAgent Collections, they finally have a viable third option that delivers dramatically better results, operates with empathy, and imposes no additional burden on staff.”
SmartAgent Collections, powered by AI, offers turnkey integrations with existing office infrastructure to provide end-to-end automation for patient financial outreach. Key features include AI-driven, multichannel payment outreach that automatically engages patients via SMS, voice, or digital channels with messaging tailored to balance size, account age, and patient preferences. Patients can make payments instantly through secure, PCI-compliant channels 24/7 without requiring staff interaction. The system also offers full support across multi-location organizations, multiple providers, and complex billing environments, and provides seamless live-agent escalation when patients need help, ensuring context is not lost. Additionally, organizations gain full visibility into collections performance, call outcomes, recovery by age bucket, and financial impact through purpose-built dashboards, including those for DSOs. IntelePeer’s Agentic AI also supports appointment-related calls, scheduling, and deep analytics to further reduce operational strain.
IntelePeer’s SmartAgent Collections is available immediately and can be deployed rapidly using pre-built integrations with leading practice management systems, payment processors, and PMS and CRM platforms.
IntelePeer specializes in streamlining customer interactions, aiming to lower costs, improve customer experience, and accelerate return on investment. The company utilizes Agentic AI to deliver speed, observability, visibility, and flexibility through a global, secure communications network. IntelePeer’s AI-powered solutions automate voice and digital customer service, integrate with existing enterprise software and infrastructure, provide easy-to-use tools, and offer industry-leading time-to-value.
