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Guidewire Introduces Integrated Docusign Solutions for Enhanced P&C Insurance Workflows

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Guidewire (NYSE: GWRE) has announced the availability of Docusign for PolicyCenter and ClaimCenter, new integrated solutions designed to streamline agreement workflows, reduce manual effort, and enhance satisfaction for property and casualty (P&C) insurers, agents, and customers through accelerated digital service.These new offerings enable P&C insurers to acquire and implement Docusign’s electronic signature technology directly through Guidewire, simplifying procurement and accelerating deployment. This integration aims to expedite policy and claims processing, delivering tangible operational improvements.Tim Hays, Vice President and CIO at Mountain West Farm Bureau, commented on their experience: “The results we’ve seen with Guidewire and Docusign have been nothing short of remarkable. Within the first six months, we reached more than 80% straight-through processing—an achievement that continues to impress us.”Docusign for PolicyCenter and ClaimCenter addresses challenges associated with traditional paper-based agreement and signature processes. The integration aims to meet evolving customer expectations, especially given that 75% of insurance customers are willing to switch providers for a superior omnichannel experience.Will Murphy, Vice President, Marketplace and Technology Alliances at Guidewire, stated, “Policyholders today expect the same digital convenience from their insurers that they experience in other areas of their lives. Digital signatures are no longer optional—they’re essential for keeping pace in a competitive market. By integrating Docusign into our platform, we’re enabling insurers to streamline agreement processes securely and efficiently, all within the Guidewire ecosystem and through a single trusted partner.”The integrated solutions offer several key benefits for P&C insurers. They support achieving over 80% straight-through processing, automating critical claims and policy workflows. Prebuilt workflow connectivity to PolicyCenter and ClaimCenter is designed to expedite deployment and time-to-value. Insurers can anticipate up to an 80% signature collection rate within five minutes and a reduction in policy change processing time from days to minutes. Additionally, electronic release signatures can minimize claim cycle times.For enterprise-wide adoption, the solutions are available with a direct written premium-based pricing model, circumventing traditional user-based license limits. This model allows for comprehensive deployment across departments and business lines, standardizing digital document processes and ensuring consistent customer experiences. The integrations also feature enhanced security and compliance, including legally enforceable signatures with audit trails, timestamps, and document protection to prevent alterations, and built-in security controls for fraud risk reduction.Customers can sign documents from various locations and devices, improving their experience and reducing delays in policy binding and claims resolution. Operational efficiency is also enhanced by eliminating manual tasks and reducing Not In Good Order (NIGO) instances.Scott Harrison, Vice President of ISV Partnerships at Docusign, added, “Integrating Docusign directly into Guidewire’s systems empowers insurers to digitize and streamline customer agreement authorizations—such as claim approvals, policy updates, and coverage confirmations—into a secure, convenient experience. Together with Guidewire, we’re helping P&C insurers move faster, operate more efficiently, and build deeper, more trusted relationships with their customers.”Docusign for PolicyCenter and ClaimCenter is available globally directly from Guidewire for cloud implementations. This approach eliminates the need for a separate contract with Docusign, providing insurers with a single vendor relationship for provisioning, billing, and front-line support. Guidewire is a platform for P&C insurers, with over 570 insurers in 42 countries utilizing its products for core systems, data and analytics, digital, and artificial intelligence.

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