Discovery Federal Credit Union (FCU) has implemented Mahalo’s Thoughtful Banking® platform to modernize its digital banking services, aiming to provide members with a more secure, flexible, and accessible way to manage their finances across online and mobile channels.
Discovery FCU chose Mahalo after a comprehensive evaluation of digital banking providers. The decision was based on Mahalo’s modern architecture, deep core integration, and member-centric approach, which were identified as key differentiators.
Michelle Leone, Vice President of Technology & Innovation at Discovery, stated, “We wanted to explore solutions that could elevate our member experience while providing greater flexibility in service delivery.” She added that Mahalo was selected for its credit-union-focused strategy, robust core integration, and secure, customizable platform, noting an alignment in culture and values.
The partnership is expected to enhance member security, usability, and engagement. The platform features a neurodivergent and accessibility-centered design, promoting inclusivity and aiming to improve digital adoption for a diverse member base.
Leone further commented, “Mahalo’s platform positions us to remain competitive by delivering a modern, secure, and convenient digital experience. It is built to meet member needs today while providing a scalable infrastructure for future innovation and growth.”
Mahalo’s platform incorporates advanced fraud-prevention capabilities, real-time alerts, card controls, and multi-factor authentication to bolster security for members and the credit union. Business members will also benefit from comprehensive user permissions, enabling organizations to manage roles, control access, and streamline operations within a unified interface.
Denny Howell, COO of Mahalo, remarked that Discovery’s members will gain access to tools, security, and flexibility for independent financial management. He also highlighted the platform’s ability to deliver a seamless and personalized experience for both retail and business members.
Discovery Federal Credit Union is a member-owned financial institution serving Berks County, Pennsylvania, focused on personalized service and financial solutions for individuals, families, and businesses.
Mahalo Banking, based in Troy, Michigan, specializes in online and mobile banking solutions for credit unions. Its platform features deep integration to core processing and is notable for being the first online banking solution to fully integrate neurodiverse functionality.
