Customers Bancorp, Inc. (NYSE: CUBI) has announced that its subsidiary, Customers Bank, has joined the Qualia Bank Partner Network, aiming to integrate its existing title and escrow services with Qualia’s AI-powered digital real estate closing platform to streamline transactions for settlement service providers nationwide.
The collaboration is designed to create a more efficient onboarding and transaction experience for title and escrow companies. Initially, users of both Customers Bank’s and Qualia’s platforms will benefit from streamlined onboarding, automated clearing of account items, positive pay file delivery, and daily clearing processes.
Future enhancements will include a full integration with Qualia Shield, a wire fraud prevention solution for title and escrow professionals. This integration will enable customers to originate wires directly from Qualia software and receive incoming wires within the same software environment, which is expected to improve efficiency, reduce errors, and embed fraud prevention directly into workflows.
Brett Shulick, Executive Vice President and Managing Director of Title Solutions at Customers Bank, commented on the partnership, stating, “Title and escrow companies are under increasing pressure to move faster while maintaining the highest standards of accuracy and security. By joining the Qualia Bank Partner Network, we’re helping clients streamline workflows, reduce manual touchpoints, and improve the speed and reliability of critical accounting and payment processes. The result is a more efficient operation and a better overall experience for the customers they serve.”
The Qualia Bank Partner Network comprises a selection of escrow banking institutions. This collaboration is intended to reduce friction and support more efficient and reliable processes in an industry characterized by significant financial transactions and strict closing timelines. Additionally, customers can earn credits to offset bank fees and other technology costs.
Sam Sidhu, President and CEO of Customers Bank, highlighted the strategic fit: “Our collaboration with Qualia is just one example of how we’re continuously investing in smart digital solutions that enhance security, scalability and ease of use, especially for specialized industries like title and escrow. Customers Bank and Qualia are a natural fit – our tech-forward banking model complements Qualia’s innovative real estate closing platform, creating a symbiotic partnership that delivers faster, safer closings. It’s part of our commitment to building connected partnerships that power high-growth customers today and the future of banking.”
Customers Bank has demonstrated a commitment to specialized banking capabilities, including the addition of a 16-person title-industry banking team in October 2025, which provides industry knowledge and support to clients in the title insurance and real estate settlement ecosystem.
Jackson Reynolds, Chief Strategy Officer at Qualia, expressed enthusiasm for the new partnership. “We’re excited to welcome Customers Bank to the Qualia Bank Partner Network. Banking integrations are central to delivering a smoother, and more secure closing experience. Customers Bank brings the industry expertise and digital capabilities to help our customers do exactly that, making them a natural partner.”
Customers Bancorp, Inc. operates Customers Bank, which manages over $24 billion in assets and is recognized as one of the 80 largest bank holding companies in the U.
S. The bank offers a full suite of technology-enabled financial services and has received accolades such as being named a Top 10 Performing Bank by American Banker for five consecutive years (2021-2025), including the #1 spot in 2024 among midsize banks ($10B to $50B in assets), and ranking No. 72 on the 2025 Forbes Best Banks list.
Qualia, headquartered in San Francisco, CA, with additional offices in Austin, TX, and Concord, NH, provides an AI-powered digital closing platform for the real estate industry. Its platform is utilized by professionals in title, escrow, real estate, and mortgage lending to simplify and secure home buying and selling processes. Qualia’s offerings include its agentic AI system, Qualia Clear, cloud-based applications for accounting, reporting, communications, and fraud prevention, and an extensive network of product and service integrations.
