Consumer Demand for Fast, Digital Claims Payments Highlights Retention Risks for Insurers
A recent survey by InvoiceCloud, a provider of digital payment and claims disbursement solutions, indicates that 83% of consumers would consider switching insurance carriers following a negative claims experience, underscoring the critical link between efficient claims processing and customer retention.
The 2025 Consumer Claims Experiences Survey revealed a significant gap between consumer expectations and actual claims payment timeliness. Among consumers who have filed a claim, 27% reported receiving payment more than a week after filing, while only 10% received funds within two days. Although 22% of respondents experienced payment delays, 40% identified the
