Bossier Federal Credit Union (Bossier FCU) has selected Mahalo Banking’s Thoughtful Banking® platform to enhance its digital member experience. The implementation will coincide with the credit union’s transition to the Corelation Keystone core system, marking a significant technology upgrade.
This integrated approach aims to provide Bossier FCU members with a modern, secure, and intuitive digital banking environment across both online and mobile channels. The Mahalo platform is designed to support seamless account management, while its native integration with Corelation Keystone is expected to boost operational efficiency, deliver real-time insights, and offer a more personalized member experience.
Jim Perkins, CEO of Bossier FCU, stated, “Mahalo’s member-centric focus, collaborative partnership approach, and deep commitment to credit unions made them a strong culture fit with our values. Our team is focused on delivering a digital experience that meets the members’ needs while laying the foundation for future innovation. Converting to Mahalo and Corelation Keystone simultaneously enables us to create a digital banking experience that is both secure and user-friendly, while streamlining our operational processes.”
New features for members will include improved visibility across accounts, streamlined transfers, and integrated card management, allowing for efficient financial management from any device. Concurrently, Bossier FCU staff will gain tools to respond swiftly to member needs, fostering growth and service excellence.
Denny Howell, COO of Mahalo, commented, “Bossier’s synchronized digital banking and core conversion showcases how strong collaboration and thoughtfully designed technology can create real value for both credit unions and their members. Through our platform’s deep integration with Keystone, Bossier gains the flexibility and tools to elevate member engagement while optimizing operations for sustainable growth.”
Established in 1954, Bossier Federal Credit Union initially served civilian employees of Bossier Base. Today, it operates as a financial partner for individuals living, working, worshipping, or attending school in Caddo, Bossier, or Webster parishes in Louisiana, alongside numerous local businesses and organizations.
Mahalo Banking, based in Troy, Michigan, specializes in online and mobile banking solutions for credit unions. Its platform, built on advanced architecture with deep core processing integration, provides security and a robust feature set across all delivery channels. Notably, Mahalo offers the industry’s first online banking solution to fully integrate comprehensive neurodiverse functionality, supporting diverse member needs.
