Convergence Networks, a North American managed service provider (MSP) for highly regulated industries, achieved a 238% increase in employee password manager usage after implementing Bitwarden’s solution. This adoption surge has also facilitated faster client deployments through Bitwarden’s partner program.
TheThe MSP opted to replace its previous password manager following a series of security incidents, integrating Bitwarden into its broader cybersecurity service offerings. Serving clients across critical sectors such as financial services, healthcare, manufacturing, and engineering, Convergence Networks selected Bitwarden for its open-source foundation, established security record, and compatibility with leading identity providers, including Microsoft Entra ID. The transition enabled the MSP to accelerate client onboarding processes and enhance shared credential oversight.
Bitwarden’s event logging and single sign-on (SSO) capabilities were instrumental in modernizing access controls and streamlining credential workflows for both internal operations and client environments. The integration with Microsoft tools specifically helped Convergence Networks reduce administrative overhead and centralize credential management, contributing to quicker adoption, particularly among users new to password management solutions.
John Stephens, Chief Information Security Officer at Convergence Networks, commented, “Bitwarden is a reliable, reputable solution without a history of security vulnerabilities. Its ease of administration and deployment, and its economic attractiveness make it the ideal password manager to offer to our clients.” Josh Plumlee, IT Manager at Convergence Networks, added, “It’s very useful to have pride in a platform through our own internal experiences because we can wholeheartedly recommend it to our customers.”
As a participant in the Bitwarden partner program, Convergence Networks benefits from features such as usage-based pricing, not-for-resale (NFR) licenses, consolidated billing, and a multi-tenant deployment architecture. These program elements enable MSPs to embed robust credential security directly into their service portfolios, which include cybersecurity audits, end-user training, and policy enforcement.
Bitwarden, founded in 2016 and headquartered in Santa Barbara, California, offers open-source security solutions for managing and sharing information online. The company serves over 50,000 businesses and more than 10 million users across 180 countries, providing a password manager for individuals and enterprises, alongside Bitwarden Secrets Manager for developer secrets security and Passwordless.dev for streamlined passkey development and authentication.
