Alorica Inc., a global customer experience (CX) leader, has announced a new partnership with PayNearMe, integrating the PayXM™ platform into Alorica Financial’s Systems & Services Technologies (SST) ecosystem to enhance its end-to-end loan servicing and collections business.
The integration aims to enable more payment options through seamlessly connected experiences directly within servicing workflows. This initiative was unveiled at SFVegas, a major industry event.
Alorica Financial’s SST, backed by over 25 years of experience, manages $70 billion in primary and backup portfolio servicing with a 96% client retention rate. Its global infrastructure is designed to deliver customer-centric service at scale. Jay King, President of Alorica Financial, stated, “We continue to invest in best-in-class technology partners that elevate the value we bring to our clients and adapt to our consumers’ changing needs. Payments are a pivotal point in the servicing journey, and integrating PayNearMe into our SST delivery model allows us to offer a more modern, convenient and intelligent payment experience that improves operational efficiency and increases customer satisfaction.”
Supported by more than 600 loan servicing specialists and 32,000 financial professionals across three continents, SST combines advanced automation, omnichannel customer engagement, and a robust compliance framework. The partnership strengthens the payments component of this offering, providing lenders with greater flexibility and convenience at every borrower touchpoint. Through the PayXM™ platform, SST now supports debit, credit, ACH, cash, and leading digital wallets including Apple Pay, Cash App Pay, Venmo, PayPal, and Google Pay, while maintaining continuity across IVR, digital, and live agent environments.
Michael Kaplan, Chief Revenue Officer at PayNearMe, commented, “Managing payments today requires more than just processing transactions—it demands actively orchestrating and improving the entire payment lifecycle. Through Payment Experience Management, lenders can accelerate payments, improve borrower satisfaction and reduce total cost of acceptance, driving stronger financial and customer outcomes.”
Alorica selected PayNearMe for its Payment Experience Management approach, aiming to strengthen payment performance and servicing resilience. This provides lenders with greater visibility and control across channels and tender types, enabling active management of the full payment experience. PayNearMe processes over $50 billion in payments annually and serves 20,000 businesses. The collaboration seeks to deliver a more connected, holistic approach to managing the end-to-end payment experience, helping lenders enhance borrower engagement, improve repayment performance, and operate more efficiently.
