8×8, Inc. has announced a new partnership with MNET, welcoming the company to the SellWith8 tier of the 8×8 Technology Partner Ecosystem. This collaboration integrates MNET’s CoreAccess+ middleware with the 8×8 Platform for CX, including 8×8 Contact Center and 8×8 Intelligent Customer Assistant, to provide secure, real-time access to core financial systems such as Jack Henry, Fiserv, and Corelation. This integration aims to facilitate faster authentication, smarter self-service, and seamless handoffs between bots and agents, while adhering to security and compliance standards for joint customers in regulated verticals like banking and credit unions.
Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8×8, Inc., stated, “CoreAccess+ enables secure, real-time connectivity with the systems banks and credit unions rely on. By embedding it into the 8×8 Platform for CX, we’re helping institutions unlock faster, smarter, and safer customer experiences, without compromising compliance or adding complexity.”
Joint customers of 8×8 and MNET are expected to benefit from secure access to core banking systems, connecting agents and bots to platforms like Jack Henry, Fiserv, and Corelation without storing Personally Identifiable Information (PII) and allowing for DMZ/cloud-friendly deployment. The integration supports smarter self-service and improved handoffs, where the 8×8 Intelligent Customer Assistant utilizes CoreAccess+ for customer authentication, account information surfacing, and task automation, before handing off to agents with full context.
CoreAccess+ is designed to allow organizations to build customized experiences by selecting specific modules, including fraud detection, member authentication, account playback, and live transactions. These modules are intended to integrate with existing technology stacks and workflows.
Jason Neton, Vice President of Client Services at MNET, commented, “With CoreAccess+ and 8×8, financial institutions finally have a way to unify front-end engagement with back-end data, enabling real-time, personalized experiences across self-service and agent-assisted channels.”
The integration highlights the capabilities of the 8×8 Technology Partner Ecosystem by providing advanced features within a unified solution. This approach seeks to streamline operations, potentially reducing total cost of ownership (TCO) and mitigating the complexities associated with fragmented technology stacks. The 8×8 Platform for CX unifies contact center, unified communications, and communication APIs to connect customers and teams globally, aiming to empower CX leaders with AI-powered performance and insights.
8×8, Inc. (NASDAQ: EGHT) specializes in connecting people and organizations through its integrated platform for Customer Experience, which combines Contact Center, Unified Communication, and Communications Platform as a Service (CPaaS) solutions. The 8×8® Platform for CX integrates AI to support personalized customer journeys, operational excellence, insights, and team collaboration.
