8×8, Inc. (NASDAQ: EGHT), a global business communications platform provider, has expanded the worldwide availability of 8×8 Secure Pay, a unified payments solution designed to accelerate collections, reduce manual workload, and offer a more convenient customer experience across digital channels while maintaining regulatory compliance.
For many organizations, the process of collecting payments can be resource-intensive, often leading to agents spending extensive time on overdue balances, customers facing long queues, and inconsistent procedures delaying revenue recovery. 8×8 Secure Pay addresses these challenges by integrating automated outreach, conversational AI, and secure one-click payment options.
Part of the 8×8 Platform for CX, 8×8 Secure Pay can be combined with 8×8 Proactive Outreach and 8×8 Intelligent Customer Assistant. This integration allows customers to receive automated reminders, get questions answered, and complete payments quickly. Organizations can reduce the cost and effort associated with human-driven collection workflows and automated initiatives.
The solution empowers organizations to reach customers through their preferred channels, including SMS, email, chatbot, or IVR, which can help reduce late or missed payments. Customers can use fast, secure, one-click payment options such as secure payment links, digital wallets, card payments, or IVR-based payment flows without requiring an agent for every step. If needed, customers can seamlessly transfer to a live agent, maintaining context to avoid frustration and repeat explanations. This automated and flexible approach aims to decrease call queues and facilitate payment completion within the channel customers are already using.
The automation engine within 8×8 Proactive Outreach can send secure payment reminders across multiple channels, modernizing payment collection processes. This enables faster transactions with instant, secure payment flows, reduces agent workload, allowing teams to focus on complex or high-value interactions, and strengthens security through PCI DSS–compliant processes that remove sensitive data from agent handling.
Hunter Middleton, Chief Product Officer at 8×8, Inc., stated, “Organizations shouldn’t have to choose between efficiency and customer experience. By combining proactive outreach, conversational AI, and secure, automated payments, businesses can reduce agent workload, speed up collections, and make payment interactions easier for customers.”Now available globally, 8×8 Secure Pay supports a wide range of industries, including retail, utilities, transportation, manufacturing, and financial services. Organizations implementing 8×8 Secure Pay can expect lower operational costs by reducing repetitive payment-chasing tasks, faster time-to-value with packaged deployment and intuitive workflows, higher payment completion rates through more flexible digital payment options, and enterprise-grade security for every transaction. The solution is available through the 8×8 Platform for CX.8×8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on its integrated platform for Customer Experience, which combines Contact Center, Unified Communications, and CPaaS solutions. The 8×8 Platform for CX integrates AI to personalize customer journeys, drive operational excellence and insights, and facilitate team collaboration, aiming to empower customer experience and IT leaders.
