Legado, a UK fintech based in Edinburgh, has announced triple-digit growth in its customer base over the past year, now serving nearly half a million users as financial institutions accelerate their adoption of digital infrastructure for customer communications and document management.
The company supports financial institutions in modernizing their customer communications and document management through its technology platform. Among its client base are FNZ, Quilter, Scottish Building Society, Moneyhub, and Co-op Legal Services.
Josif Grace, founder and CEO of Legado, noted that 2025 marked a significant shift in how financial institutions perceive digital communications. Grace stated, “Customer communications are now treated as regulated infrastructure. Boards and executive teams increasingly recognise that how documents are issued, signed, stored and audited is central to governance and operational resilience.”
Millions of documents are currently processed through Legado’s platform each month, indicating the scale at which financial institutions are integrating customer communications and records into controlled digital environments. This transition addresses the substantial volume of paper communications in sectors such as building societies and aligns with regulatory requirements. Developments like Consumer Duty emphasize clarity, accountability, and customer outcomes, while evolving frameworks like PS25/13 reinforce expectations for auditability and oversight of communications within MiFID-regulated settings.
Grace further commented, “Across regulated financial services, there is growing pressure to demonstrate control over customer data and communications. Institutions are reassessing legacy processes and investing in secure digital environments that can withstand regulatory scrutiny while improving operational efficiency.”
Throughout 2025, Legado enhanced the capabilities of LegadoSign, its e-signature tool, by positioning it as an embedded workflow component within secure digital journeys. This functionality enables financial institutions to streamline onboarding and servicing processes while maintaining traceable, compliant document records.
As Legado enters 2026 with increasing institutional adoption and platform usage, the company plans to focus on scaling its embedded workflow capabilities, strengthening partnerships within the building society sector, and expanding its presence across regulated financial services markets. Founded in 2019 by Josif Grace, former Chief of Staff at RocketSpace San Francisco, Legado is headquartered in Edinburgh.
