Securian Canada has introduced its Creditor Insurance Digital Claims Portal, a new platform designed to streamline the submission, management, and tracking of creditor insurance claims for customers. The Creditor Insurance Digital Claims Portal, launched in collaboration with a leading Tier 1 Canadian bank, enables customers to submit critical illness, disability, and job loss claims online. The platform offers a personalized, bilingual experience, maintaining an option for paper claims for customer preference. It features a modernized and accessible interface, allowing users to track claim statuses in real time, which aims to reduce the necessity for branch visits or call center inquiries. This digital solution is intended to accelerate the end-to-end claims process, benefiting both customers with faster turnaround times and lenders by supporting operational efficiencies. The portal provides a personalized experience accessible from any device, simultaneously reducing manual processes for lenders, streamlining their workflows, and freeing up valuable resources. Sara Mazhar, Chief Technology Officer and Chief Information Security Officer at Securian Canada, stated, “The Creditor Insurance Digital Claims Portal marks another important step in our commitment to delivering innovative and accessible digital solutions.” She added that through a focus on technological innovation, Securian Canada aims to better support Canadians with transparent and trustworthy products, while also equipping partners with tools to offer simpler customer experiences. Securian Canada, an independent subsidiary of Securian Financial Group, Inc., brings over 65 years of experience to the Canadian Financial Institution and Association and Affinity markets. The company provides practical, life-ready insurance and protection solutions aimed at offering financial security to Canadians.