A new study by Regula, a global developer of identity verification (IDV) solutions, reveals that 43% of organizations identify a lack of integration and orchestration as their primary challenge in IDV, while 44% consider these capabilities their top priority for an ideal setup. This data suggests a critical need for seamless integration of identity verification tools to counter increasing vulnerabilities.
According to Regula’s survey, businesses are often overwhelmed by a multitude of IDV tools rather than a shortage of them. The near-perfect balance between perceived challenges and desired capabilities highlights that orchestration—the linking of all identity verification steps into a single, cohesive process—has become a fundamental requirement for effective security. “Many companies don’t struggle because they lack IDV tools—they struggle because they have too many,” stated Ihar Kliashchou, Chief Technology Officer at Regula. “Every extra component adds cost, friction, and complexity, which ultimately increases risk. Businesses know orchestration is the answer. Without it, identity verification stays fragmented and vulnerable, leaving cracks for fraudsters to exploit—for example, by passing different identities through unconnected checks. Each tool may work in isolation, but the system as a whole never verifies the complete journey.”
Orchestration gaps are consistently a top-three issue across all surveyed industries. Specifically, 49% of crypto firms cite difficulties in orchestrating IDV as their biggest obstacle due to maturity gaps. Banks face challenges with tool integration, with 47% struggling, often attributed to prevalent third-party legacy systems and siloed applications. Fintech companies report that 50% are primarily concerned with fragmented user experiences that arise as their operations scale rapidly and new services are added sporadically.
Regional differences further illustrate these pain points: 53% of businesses in the US attribute fragmented customer journeys as their top issue. In both Germany and Singapore, 46% of businesses point to failed integration as their main concern, while in the UAE, 45% struggle most with orchestration and automation challenges. The study also indicates that companies experiencing more than $5 million in annual fraud losses are nearly twice as likely to report orchestration as their main challenge compared to those with smaller losses.
These findings are part of Regula’s recent survey of businesses spanning the US, Europe, Asia, and the Middle East. The full report, titled “Identity Verification 2025: 5 Threats and 5 Opportunities,” is available on Regula’s website. Regula specializes in forensic devices and identity verification solutions, leveraging over 30 years of forensic research and a comprehensive library of document templates to provide advanced document and biometric verification technologies. Their solutions are utilized by over 1,000 organizations and 80 border control authorities globally. Regula was also recognized in the 2025 Gartner® Magic Quadrant™ for Identity Verification.
