Paycom Software, Inc. (NYSE: PAYC) has launched IWant, a new command-driven AI engine designed to streamline user navigation and information access within its cloud-based human capital management (HCM) software’s single database.
IWant allows users to prompt the system via voice-to-text functionality or by typing a question. The AI engine is designed to immediately provide answers or direct users to the appropriate location to interact with their information. Its accuracy is based on pulling data directly from employee records within Paycom’s single database, aiming to eliminate issues caused by duplicate or inconsistent data from multiple sources.
The new engine is accessible to clients on mobile devices through Employee Self-Service® and Manager on-the-Go® within the Paycom app, as well as on desktop via the client login page. This aims to empower users to access data within Paycom’s single database regardless of their familiarity with the software by removing navigation barriers.
Chad Richison, Paycom founder and CEO, commented, “IWant is the biggest release since our founding in 1998. Command-driven automation marks the beginning of the future of all software. Navigation, information gathering and asking others for information will soon become obsolete. IWant gives you all of the information and access without needing to know how to use the system.”
For employees, IWant facilitates quick access to personal data, including time-off balances, 401(k) contribution percentages, schedules, tax withholdings, paycheck amounts, pay history, and benefits. For HR teams, C-suite executives, and managers, it provides instant employee information such as coverage thresholds, time-off schedules, overdue trainings, pay changes, daily clock-in statuses, time-off requests, salary data, employment history, and performance reviews.
Steve Boese, HR Technology Conference program co-chair, stated, “Paycom’s single database has strategically set them apart since day one, paving the way for continued breakthroughs like IWant. I particularly like IWant’s Executive Mode and can see how this AI engine will transform not only the way leaders interact with company data but how they lead with data moving forward.”
An executive from the distribution industry who participated in the client pilot of IWant noted its impact, saying, “It’s a night and day difference. IWant makes everyone a system expert, so I can access all the info I need without navigating beyond the home screen. And I don’t rely on others for employee data anymore. It’s a total game changer.”
Paycom’s software is built on a single database, designed to ensure a seamless data flow across its human resources suite and mitigate inaccuracies often associated with integrating disparate systems. Paycom Software, Inc. has provided cloud-based human capital management software for over 25 years, serving businesses of various sizes in the U.S. and internationally.
