Pacific Life’s Workforce Benefits business has launched the Pacific Life Enrollment Hub, a digital solution powered by Employee Navigator. This new offering aims to simplify online benefits enrollment and ongoing member management for insurance brokers and their clients.
The Enrollment Hub is designed for brokers and clients, particularly those without existing enrollment technology or a benefits administration system, to transition from manual processes to digitally enabled benefits management. This shift is intended to improve accuracy, increase efficiency, and enhance client satisfaction.
Gary Godin, senior vice president and co-head of Workforce Benefits at Pacific Life, stated, “Pacific Life is in a unique position to simplify the complexities of managing benefits enrollment. With this service feature, we’re delivering a digital-first solution that meets brokers and clients where they are – whether they have enrollment tech or not. It’s intuitive, fast and built to eliminate the manual processes that slow things down. What once took weeks now takes minutes.”
George Reese, CEO of Employee Navigator, commented on the collaboration, saying, “Our partnership with Pacific Life is about making benefits administration easier for everyone. By combining our API-driven platform with Pacific Life’s digital ecosystem, we’re helping brokers and employers streamline online enrollment, reduce friction, and deliver a modern experience that works – no matter the tech setup.”
The Enrollment Hub requires no license and aims to remove technology hurdles. Key features include easy online member management, error resolution, elimination of redundant data entry, instant Evidence of Insurability (EOI) decisions in 95% of cases, automated post-coverage reconciled invoicing, and a simplified employee claims experience.
This innovation is part of Pacific Life’s broader commitment to providing a fully digital experience, from quotes to claims. For clients with an existing license, Pacific Life will continue to offer the fully integrated, broker-hosted Employee Navigator solution.
Pacific Life’s Workforce Benefits business provides a range of insurance products including dental, vision, group term life with accidental death and dismemberment (AD&D), disability, accident, critical illness, and hospital indemnity insurance.
Pacific Life, a Fortune 500 company headquartered in Newport Beach, California, offers various products and services to individuals and businesses across retail, institutional, workforce benefits, and reinsurance markets. Employee Navigator is a benefits and HR software company that integrates with over 500 insurance carriers, payroll companies, and TPAs, serving more than 180,000 U.
S. companies and 5,000 brokers.
