Navan, a global travel and expense management platform, has introduced Navan Cognition, a new platform designed to enable companies to build and deploy advanced AI workforces for complex business tasks.Navan Cognition allows organizations to create teams of specialized AI agents, moving beyond single-purpose chatbots to automate and enhance intricate operations. Inspired by human neural connections, the platform deploys a network of skill-focused AI agents that are continuously supervised to ensure accuracy and credibility, aiming for zero critical hallucinations.The platform is designed to help companies manage these AI teams similarly to human teams, providing capabilities for continuous learning, performance management, and built-in safeguards. This approach aims to reduce the error rates often associated with relying on single AI models for complex tasks.Navan Cognition has been in full-scale production since early 2023, where it powers Navan’s internal AI assistant, Ava. Ava reportedly handles thousands of customer support chats daily and automates complex travel processes such as refunds, cancellations, and seat upgrades, as well as addressing travel disruptions.Ilan Twig, Co-Founder and CTO of Navan, stated, “At Navan, we believe the future of AI isn’t just about smarter tools; it’s about having expert and advanced AI team members working alongside you. Navan Cognition makes it easy to design, test, and launch sophisticated multi-agent AI applications with simple, plain-language prompts and one-click deployment. We’re helping companies bring powerful ideas to life faster, breaking down old barriers, and unlocking new opportunities for real results.”Dr. Itamar Kahn, Associate Professor of Neuroscience at Columbia University’s Mind Brain Behavior Zuckerman Institute, commented on the system’s practical application, noting, “Navan built something genuinely practical, innovative, and ready for enterprise-scale production – an AI system that reliably handles tens of thousands of sensitive monthly interactions while avoiding entirely critical hallucinations. Navan Cognition’s unique differentiation between trivial errors and critical inaccuracies represents a crucial step forward in mission-critical agentic AI.”Navan Cognition is expected to be made available for other companies to build their own enterprise-ready AI agent teams. Navan is recognized for its all-in-one business travel and expense management solution, which provides an intuitive experience for travelers and automates expense reconciliation, supported by 24/7 assistance.