NCR Atleos Corporation (NYSE: NATL) has been chosen by Lloyds Banking Group, the UK’s largest retail and commercial financial services provider, to implement its ATM as a Service (ATMaaS) solution and new technology in flagship branches in Manchester and Glasgow.
This initiative by Lloyds Banking Group aims to innovate its branch experience and boost efficiencies. The bank engaged NCR Atleos, an established partner, for an initial pilot, introducing Atleos’s latest recycling technology, which includes coin in and coin out functionality, transaction processing, and engineering services.
Through this program, branch colleagues will no longer be required to maintain the ATMs, enabling them to dedicate more time to engaging with customers and strengthening relationships. Clare Buckley, Branch Transformation Product Owner for Lloyds Banking Group, commented, “We have enjoyed collaborating with NCR for over 20 years, during which time they’ve proven to be a reliable, responsive and innovative partner, which is why we chose to work with NCR Atleos for the next phase of our branch modernization programme test proof of concepts. With NCR Atleos’ end to end service proposition, note and coin technology, we will be able to reduce traffic for the counter service, freeing employee time for meaningful customer interactions. We are confident that these efforts will allow us to enhance the branch experience and increase operational efficiencies.”
NCR Atleos will manage the hardware, software, logical security, installation, maintenance, cash forecasting, and processing for these strategic locations. This comprehensive service is expected to optimize ATM availability for the bank while facilitating faster implementation of new features and functionalities.
Diego Navarrete, Executive Vice President, Global Sales for NCR Atleos, stated, “As a financial services leader, Lloyds Banking Group understands the importance of embracing innovation to stay competitive and meet evolving customer needs. We are proud to be chosen to support the next phase of their branch transformation strategy. With these strategic pilots, Lloyds Banking Group will be able to reduce back-office complexities while also providing more innovative, robust self-service experiences. These initiatives will allow the bank to better, more efficiently serve customers while also expanding access to cash and other critical financial services.”
Atleos, headquartered in Atlanta, Ga., is a leader in expanding self-service financial access, known for its ATM expertise, operational scale, and global services, with approximately 20,000 employees worldwide.
