KUBRA, a provider of customer experience management solutions for utilities, insurance, and government agencies, has announced the launch of KUBRA HQ™. This new AI-powered, cloud-native platform is designed to establish a new standard for digital customer engagement.
Backed by an investment in technology, talent, and infrastructure, KUBRA HQ integrates billing, payments, and communications into a single platform. This aims to enable organizations to modernize operations, innovate, and enhance customer experiences.
Rick Watkin, President and CEO of KUBRA, stated, “We are driven by an obsession to dismantle the most complex industry challenges. KUBRA HQ is the powerful result of that focus, not a single release, but the singular platform born from more than 30 years of engineering genius and deep market insight. This strategic leap forward is our vision made real: a solution engine designed with the strength and flexibility to serve all markets and solve problems that others can’t.”
Built on a PCI 4.1–compliant, cloud-native microservices architecture, KUBRA HQ addresses demands for simplicity, agility, and reliability in customer engagement. Clients can deploy new channels quickly, implement new features without service interruption, and scale operations to meet customer expectations. By unifying critical functions, the platform assists organizations in streamlining operations, meeting regulatory requirements, and supporting growth.
KUBRA has a history of innovation in digital customer experience, including the introduction of on-demand payments with KUBRA EZ-PAY®, advancements in e-billing, and the development of AI-powered preference management and notifications. Through strategic acquisitions, global partnerships, and continuous reinvestment, KUBRA has positioned itself as a CX partner. KUBRA HQ continues this trajectory as its latest platform offering.
KUBRA delivers customer experience management solutions to many utility, government, and insurance organizations across North America. Its portfolio includes billing and payments, mapping, mobile apps, proactive communications, and AI-driven customer engagement tools. With over three billion customer interactions annually, KUBRA services reach more than 40% of households in the U.
S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation.
Demonstrations of KUBRA HQ will be available at Booth #105 during the Chartwell PowerUp and EMACS events, taking place October 6–9 in Dallas. Further information about the platform is available through an interactive tour on the KUBRA website.
