Keyfactor, an industry leader in digital trust for modern enterprises, has announced new and enhanced integrations with longstanding partner ServiceNow. These integrations, which include Keyfactor Command with ServiceNow ITSM, Keyfactor EJBCA with ServiceNow ITOM, and Keyfactor AgileSec Analytics with ServiceNow Vulnerability Response, are available for download in the ServiceNow Store. They aim to deliver certificate issuance, discovery, lifecycle automation, and cryptographic vulnerability monitoring workflows directly within the ServiceNow AI Platform.
A significant challenge for organizations today is certificate sprawl, where the proliferation of digital certificates—essential for establishing authentication and encryption for devices, workloads, and applications, including agentic AI systems—outpaces visibility and management capabilities. Limited insight into these assets often leaves organizations vulnerable; 86% reported experiencing certificate outages in the past year, with one in ten facing costly disruptions weekly. Maintaining security requires continuous monitoring and rotation of certificates, a task complicated by siloed systems and disparate teams.
By embedding Keyfactor’s integrations within ServiceNow, enterprise customers can streamline workflows, reduce cryptographic risks, and consolidate fragmented systems into a single, cohesive platform.
Ted Shorter, CTO and Co-Founder at Keyfactor, commented on the strategic importance of this development. “Platformization is a priority for many of our customers, and for good reason,” Shorter stated. “The ServiceNow AI Platform is transforming how enterprises manage complex workflows. With our new and enhanced integrations, we’re continuing to deliver on our commitment to simplify Public Key Infrastructure (PKI) and certificate management as the identity landscape grows more complex. Now, more organizations can directly address certificate sprawl within their existing IT and security stacks, boosting efficiency, reducing certificate sprawl, and helping ensure proper identification and trust for emerging agentic AI systems and identities.”
The available Keyfactor integrations with ServiceNow include:
Keyfactor Command and ServiceNow ITSM: Keyfactor Command provides comprehensive visibility, orchestration, and automation across an organization’s PKI and certificate landscape. This integration enables IT and security teams to request, renew, and revoke certificates from public, private, or cloud-based certificate authorities directly from ServiceNow. Workflow automation helps manage certificate approvals, notifications, and expirations—critical processes that, if mismanaged, can lead to costly outages—by consolidating operations within familiar ServiceNow interfaces.
Keyfactor EJBCA and ServiceNow ITOM: ServiceNow ITOM integrates natively with Keyfactor EJBCA Enterprise via Automated Certificate Management Environment (ACME). This allows IT and security teams to request, renew, and revoke certificates directly from EJBCA, a recognized private PKI platform, thereby reducing human error and improving operational efficiency.
Keyfactor AgileSec Analytics and ServiceNow Vulnerability Response: Keyfactor AgileSec Analytics enhances cryptographic visibility by scanning systems to detect vulnerable assets and reporting findings directly into ServiceNow Vulnerability Response. This integration empowers security and IT teams to promptly prioritize and remediate cryptographic exposures, reduce compliance gaps, and strengthen trust across digital services.
Alix Douglas, GVP, partner solutions at ServiceNow, emphasized the collaborative success. “Partnerships succeed best when we leverage our unique skills and expertise, while maintaining a clear focus on the challenges at hand,” Douglas said. “Keyfactor’s integration with ServiceNow will empower customers to streamline workflows, enhance efficiency, and unlock new value on the ServiceNow AI Platform. I am thrilled to see the continued innovation we will achieve together to help organizations excel in today’s dynamic business environment.”
Keyfactor and ServiceNow are also developing an integration between Keyfactor Command and Service Graph Connector, with an expected availability later this year.
Keyfactor aims to bring digital trust to the hyper-connected world by enabling organizations to build and maintain secure, trusted connections across every device, workload, and machine. The company simplifies PKI, automates certificate lifecycle management, and enables crypto-agility, assisting organizations in establishing digital trust at scale. This approach helps businesses address current challenges like increasing certificate volumes, manual processes, and evolving standards and regulations, while also preparing for a transition to post-quantum cryptography.
