Jersey Telecom (JT), a global technology company focused on fraud prevention and identity solutions, and FICO, a global analytics software leader, are collaborating with the GSMA to accelerate the worldwide rollout of Scam Signal. This fraud prevention solution, which was first deployed in 2024 and is already utilized by UK banks, leverages real-time telephony data to detect and stop scams as they occur, protecting consumers from financial losses.
Scam Signal, delivered through FICO® Platform, uses real-time signals from mobile and landline networks to identify suspicious activity. The organizations are urging mobile network operators (MNOs) globally to adopt the solution to counter the increasing threat of fraud. Operators in South Africa and Spain have already begun making the solution available through APIs, while outreach is extending to MNOs in the United States, Canada, Indonesia, the Philippines, Malaysia, Germany, Sweden, Italy, Spain, South Africa, Brazil, Mexico, Colombia, Peru, and Chile.
According to reports from the Global Anti-Scam Alliance (GASA), scams resulted in over $1 trillion in global economic losses in 2024. Authorized Push Payment (APP) fraud, where victims are deceived into sending money to criminals, is identified as the leading global fraud threat. Scam Signal is specifically designed to combat APP fraud by combining real-time telephony network data with customer and payment information during live transactions, allowing banks to identify subtle signs of scams. When a threat is detected, FICO® Platform’s Omni-Channel Engagement Capability enables banks to intervene with personalized messages, halting the fraudulent activity. The solution maintains a direct connection with banks for additional protective measures.
UK banks using Scam Signal within FICO® Platform – Omni-Channel Engagement have reported significant results, including a 41% reduction in the number of people scammed, a 44% decrease in fraud losses, and a 55% reduction in false positives (payments incorrectly flagged as fraudulent).
Henry Howe, head of Product Development for Mobile Intelligence at JT, stated that APP fraud costs billions globally and erodes consumer trust, noting that a recent Juniper Research report indicates 25% of victims switch banks after a fraud incident. He emphasized that Scam Signal, which helps telcos convert network intelligence into real-time protection, has proven to reduce scam losses and false positives, and its impact depends on industry-wide adoption.
APIs, such as those under the GSMA Open Gateway initiative, allow financial institutions secure, real-time access to mobile network data within a compliant framework. The Scam Signal API can analyze telephony events, like impersonation calls, that often precede fraudulent payment requests. Standardizing these APIs across operators facilitates interoperability, scalability, and faster deployment of fraud prevention tools. The GSMA will support this initiative by organizing a program to connect mobile operators with the financial services industry, aiding its members in designing, building, and launching standardized fraud-related APIs to promote universal adoption and consistent consumer protection.
Paresh Modi, senior director at GSMA Fusion, highlighted the need for mobile network operators to support banks by enabling appropriate APIs to protect consumers across various markets. Scott Taylor, principal consultant at FICO, emphasized that combating financial fraud is a shared responsibility, requiring cross-industry collaboration between major network operators and banks to innovate against criminals exploiting new technologies like AI and to secure customer trust.
Since its launch in 2024, Scam Signal has received several accolades, including the Best Anti-Fraud Solution award at the Credit & Collections Technology Awards and a Silver Medal in the Fraud Impact Award for Best Scam and APP Fraud Prevention solution from Datos Insights in both 2024 and 2025. Additionally, Barclays and FICO earned a 2025 Credit Award for Excellence in Fraud Prevention for Barclays’ deployment of the solution via FICO® Platform – Omni-Channel Engagement Capability.
