InvoiceCloud, a provider of digital bill payment services, has integrated its solutions with Duck Creek Technologies, a global provider of intelligent solutions for the property and casualty (P&C) and general insurance industry, to deliver a comprehensive digital bill payment solution aimed at improving insurers’ billing and premium payment processes.
This integration is designed to enhance the policyholder experience and customer satisfaction while helping carriers reduce operational costs. InvoiceCloud will join the Duck Creek Payments Marketplace, allowing insurers to seamlessly access and implement InvoiceCloud’s digital payment solutions directly through Duck Creek’s core insurance systems. This is intended to facilitate a faster time-to-value by reducing integration effort and eliminating ongoing upgrade maintenance.
Recent research from InvoiceCloud indicates a critical need for a dependable and accessible premium payments process. Through its integration with InvoiceCloud’s advanced inbound payment and outbound disbursement solutions, Duck Creek now enables carriers to offer a more convenient, user-friendly payment experience with multiple digital payment options. This new integration was developed to help insurers increase digital payment, AutoPay, and paperless adoption rates among policyholders, thereby reducing costly manual payment processes and delinquencies.
“At InvoiceCloud, our goal is to make digital payments easily available to everyone,” said Kevin O’Brien, CEO of InvoiceCloud. “This integration with Duck Creek Technologies enables insurers to modernize billing and payment touchpoints while improving the policyholder experience. By offering accessible digital payment options, carriers can improve efficiency through increased self-service and provide a convenient experience for all policyholders.”
This collaboration between InvoiceCloud and Duck Creek emphasizes both companies’ commitment to driving digital transformation within the insurance sector. By integrating InvoiceCloud’s payment solutions into the Duck Creek Payments Marketplace, insurers gain access to tools that simplify billing and premium collection, aiming to enhance operational efficiency and policyholder satisfaction. The alliance intends to empower carriers to adapt to evolving customer expectations, providing convenient, flexible, and user-friendly payment experiences to strengthen engagement and loyalty.
“We’re proud to continue expanding our work with InvoiceCloud to help insurers deliver fast, secure payments and outstanding service to their policyholders,” said Hardeep Gulati, CEO of Duck Creek. “Our advanced billing technology integrates with InvoiceCloud’s digital payment platform to offer insurers an efficient and reliable way to manage inbound premiums and disbursements and adds an important offering to our Payments Marketplace.”
InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions. The company serves over 3,250 customers across the utility, government, and insurance industries and is a leader in the electronic bill presentment and payment (EBPP) space. InvoiceCloud’s SaaS platform aims to enable continuous enhancements to the customer experience, leading to higher digital payment, AutoPay, and paperless adoption rates.
Duck Creek Technologies offers intelligent solutions for the property and casualty (P&C) and general insurance industry. The company provides a platform for modern insurance systems, enabling the industry to utilize cloud capabilities for agile, intelligent, and evergreen operations. Duck Creek’s market-leading solutions are available on a standalone basis or as a full suite, all accessible via Duck Creek OnDemand.
