InvoiceCloud, a provider of digital payment and outbound claims disbursement solutions, has advanced to the Premier tier in the Guidewire PartnerConnect program, the network’s highest level, following its successful collaboration with NLC Insurance Companies, marking their tenth joint customer.
InvoiceCloud’s promotion to the Premier tier acknowledges partners who demonstrate proven implementation success, certified expertise, and a clear impact on customer outcomes within the Guidewire ecosystem. This milestone highlights InvoiceCloud’s commitment to delivering modern payment experiences that enhance operational efficiency and policyholder satisfaction for insurers.
NLC Insurance Companies, a New England-based insurer with nearly two centuries of service in home, auto, dwelling fire, and commercial insurance, selected InvoiceCloud for its cloud-native policyholder engagement solution designed to simplify premium collection. Through the integration of Guidewire and InvoiceCloud, NLC policyholders now have access to a range of streamlined payment options. These include digital wallets, AutoPay functionalities, and IVR capabilities for payments via phone or text, in addition to standard online bill payment methods.
The implementation has yielded several operational and customer experience benefits for NLC. These include improved policyholder retention through omni-channel payment options, allowing customers flexibility in how and when they pay. Intelligent reminders delivered via email, text, and phone are intended to reduce policy cancellations and late payments. Furthermore, the integration with Guidewire BillingCenter has streamlined reconciliations, and InvoiceCloud’s platform provides PCI Level 1 security.
Duc Ngo, VP and CIO of NLC Insurance Companies, commented on the collaboration: “Ensuring our customers have access to the best support and technology is a top priority. That’s where partners like InvoiceCloud and Guidewire come in. With this new integrated solution, our policyholders now have the tool they need to reduce friction in the payment process, simplify their transactions, and improve their overall experience.”Angela Abbott, SVP, Insurance of InvoiceCloud, stated, “Becoming a Premier partner is a testament to the results we’re delivering for insurers. We’re excited to continue helping clients like NLC streamline operations and improve the policyholder experience.”InvoiceCloud leverages proven Guidewire accelerators to modernize payment experiences for insurers, aiming to drive customer loyalty and enhance financial performance. The company currently serves over 3,250 customers across the utility, government, and insurance sectors.
Will Murphy, VP, Marketplace & Technology Alliances of Guidewire, congratulated the company: “This promotion is a testament to InvoiceCloud’s commitment to our partnership and the industry. We look forward to our continued partnership with the InvoiceCloud team.”InvoiceCloud is recognized as a leader in electronic bill presentment and payment (EBPP) solutions. Its SaaS platform continually enhances the customer experience, leading to higher adoption rates for digital payments, AutoPay, and paperless billing. This approach enables clients to improve customer engagement and satisfaction while simultaneously reducing operational costs, accelerating payments, and decreasing staff workloads.
