Glia, a leading platform for intelligent banking interactions, has announced new contractual guarantees for its over 700 bank and credit union clients, protecting against AI hallucinations and prompt injection attacks within its Banking AI platform.\n\nGlia’s guarantee states that its platform will prevent false or misleading information from being presented to customers and members due to AI hallucinations, and will also safeguard against malicious attempts to manipulate AI through prompt injection attacks.\n\nJustin DiPietro, chief strategy officer and co-founder of Glia, stated that the platform makes such negative impacts “not just improbable, but actually impossible.” He added that the company is incorporating this guarantee into its contracts to underscore its commitment, noting that many financial institutions may be unknowingly accepting risks with AI adoption that they would not tolerate elsewhere in their operations.\n\nAI hallucinations occur when generative AI produces inaccurate information due to its hidden internal decision-making processes. Glia addresses this risk with a proprietary approvals framework. While the platform utilizes generative AI and Large Language Models (LLMs) to achieve over a 92% understanding rate of customer needs, it does not allow the AI to ‘improvise’ answers in real time.\n\nAdam Goetzke, director of banking services at Heritage Federal Credit Union, commented on the platform’s reliability, noting that he “anticipated substantial maintenance for the first six months” but that “Glia’s Banking AI made a better experience not only for our members, but our internal teams, too.”\n\nGlia’s approach combines the capabilities of generative AI—such as parsing complex human language and identifying intent—with an approvals framework designed for banking-grade governance. This separation between input processing and output generation ensures that financial institutions do not disseminate inaccurate information or create vulnerabilities for manipulation.\n\nDiPietro emphasized the distinction, likening the use of fully generative AI in customer-facing interactions to “putting an open door to your banking core on the front steps of your branch.”\n\nThe company cautions against relying solely on ‘guardrails,’ which attempt to filter inaccurate AI responses after they are generated. Glia argues this method is flawed because it depends on the AI to self-regulate, effectively transferring risk to the institution without legal liability for the AI-generated content.\n\nDan Michaeli, CEO and co-founder of Glia, stated that “guardrails are designed to make you feel safe, but it’s like driving a car without a seat belt.” He highlighted the risk of persistent attacks from AI bots exploiting loopholes, asserting that “one percent risk in an environment of infinite possibilities still equals infinite risk.” Glia’s platform aims for speed, predictability, and security by making problematic AI behavior mathematically impossible, rather than merely attempting to detect it.\n\nBeyond security and compliance, AI hallucinations pose a risk to customer trust, which is crucial for community and regional institutions. Incorrect information, whether an interest rate or financial guidance, can damage these relationships. Michaeli noted, “Imagine if AI offers your member a loan with an incorrect interest rate or transfers the wrong amount of money between accounts, you can quickly see how the risks of a fully generative approach begin to multiply.” Glia’s platform is built to align with the high-stakes, regulated, and relationship-driven nature of the banking industry.\n\nIn addition to its new contractual guarantee, Glia maintains a multi-layered security framework for financial institutions. This includes: Automated PII Redaction to mask Personally Identifiable Information at the source; True End-to-End Encryption for data in transit; No Independent Sharing of PII, processing data only per institution instructions; Virus and Malware Scanning for all attachments; and Continuous Third-Party Auditing, including PCI DSS and ADA WCAG reports.\n\nMichaeli concluded that Glia is demonstrating that “Banking AI doesn’t have to come at the cost of personalized service — or of security and trust.” He noted that over 700 banks and credit unions use Glia’s Banking AI platform to optimize operational costs and enhance service, with the added assurance that it avoids the risks inherent in other fully-generative tools.\n\nGlia will provide further details in an educational webinar titled “The Banking AI North Star for 2026: Moving from Pilots to Measurable ROI” on Wednesday, March 25, at 2 p.m. EST. Registration is available on Glia’s website.\n\nGlia is described as the leading platform for intelligent banking interactions, offering an AI workforce for the banking industry. Its ChannelLess® architecture integrates voice, digital, and AI to streamline support. Serving over 700 financial institutions, Glia aims to reduce operational costs and abandonment rates while boosting loan and deposit growth through its 1,000+ pre-built banking goals and seamless human-to-AI handoffs. The company’s mission is to foster thriving communities by ensuring every banking interaction builds trust and measurable value.