Glassbox, an AI-driven digital experience analytics provider, has been awarded the ISO 42001 certification, the first international standard for Artificial Intelligence Management Systems (AIMS), positioning it as a compliant AI partner for financial services firms.
This achievement places Glassbox among a select group of organizations worldwide that hold ISO 27001, ISO 27701, and ISO 42001 certifications. The new standard underscores Glassbox’s commitment to being an innovative and trustworthy AI partner, particularly for businesses operating in highly regulated sectors such as financial services.
Yaron Gueta, Chief Technology Officer at Glassbox, commented on the certification, stating that it reinforces the company’s leadership in secure, responsible, and customer-centric AI. Gueta added that the recognition confirms Glassbox’s reliability for transparent and governed AI systems designed with customer needs in mind, especially for clients in highly regulated industries.
The ISO 42001 certification is expected to accelerate Glassbox’s broader AI strategy, which centers around GIA, its Glassbox Intelligence Assistant. GIA is designed to provide real-time insights to help organizations optimize the digital customer journey. The combination of ISO 42001 and Glassbox’s AI innovations aims to deliver transparent, compliant, and high-integrity insights at scale.
This latest certification adds to Glassbox’s existing security and privacy credentials, which include ISO 27001, ISO 27701, ISO 27017, CSA Star, and SOC 2 Type II attestations. Glassbox is an AI-driven platform that captures, analyzes, and optimizes user interactions across web and mobile digital channels. The company serves top enterprises in highly regulated industries, helping them enhance digital experiences, improve brand loyalty, and drive revenue growth by providing user session capture, real-time alerts, and AI-powered insights.
Its client base includes industry leaders such as Citi Bank, SoFi, and Credit.com. Glassbox aims to enable businesses to identify and resolve customer challenges, ensure accessibility, and prevent fraud attacks through its platform.
