FacilGo, a platform specializing in AI-driven procurement collaboration, is enabling rental property owners and managers to recover costs associated with property damages through its resident chargeback solution. The FacilGo platform aims to streamline the process of charging residents for damages incurred during their occupancy, promoting efficiency and fairness.
Traditionally, property owners may experience revenue loss by waiting to charge residents for damages until the security deposit refund process, often missing opportunities for compensation, especially for issues that are the resident’s responsibility during their stay. FacilGo’s AI-powered Resident Chargeback solution is designed to identify and process these chargebacks in a timely manner. This approach is intended to maximize the likelihood of compensation for damages and services not covered by the lease, while also encouraging responsible behavior among residents.
Ken Murai, founder and CEO of FacilGo, stated, “Property owners can miss out on millions of dollars waiting to charge residents for damage during the security deposit refund process, especially since many items are actually the resident’s responsibility while they occupy the property. FacilGo’s AI-powered Resident Chargeback solution detects chargebacks in a timely manner, maximizing the chance to be compensated for damages and services not covered by the lease, while incentivizing residents to behave responsibly.”
By centralizing chargeback operations away from maintenance teams, the platform allows operators to consistently recognize and process these fees. Providing residents with immediate chargeback information is intended to clarify the financial consequences of causing damage, potentially reducing overall maintenance expenses. The AI-driven system streamlines the identification and processing of chargebacks, freeing maintenance and management teams to focus on higher-value tasks while recovering losses and fostering improved occupant conduct.
A customer of FacilGo reported, “Our technicians can take a photo of the damage and note why something is the resident’s responsibility. This goes to a queue for our property managers to review and approve, and the damage is automatically posted to the resident’s ledger with an explanation. As a result, our work order intake for small, resident-responsible items, has dropped significantly, freeing up our technicians to spend time on more high-value work orders. The benefit is not just in the money we collect, but the issues our residents now accept as their own responsibility.”
FacilGo offers an AI-enhanced platform designed for residential rental property turnover, renovation, maintenance, and call centers. Its comprehensive platform integrates work orders, procurement, services, bidding, project management, and invoicing into a unified system, aiming to optimize Net Operating Income (NOI) and Return on Investment (ROI). FacilGo’s solutions are utilized by property companies of various sizes across North America.
