Euna Solutions, a leading provider of cloud solutions for the public sector, has released its 2025 State of Public Payments and Reconciliation Report. The research highlights significant operational pressures faced by public finance teams, who often manage billions in resident payments for property taxes, permits, court fines, and utilities with limited staff and fragmented systems.
The report reveals that nearly half of public agencies operate with only one to two employees dedicated to managing payments, while 83% still process payments via mail. According to data from the Tax Policy Center cited in the report, constituent payments now constitute 46% of the average local government’s total revenue. Despite their importance, managing these payments is largely characterized by fragmented processes and outdated technology, leading to inefficiencies. The research found that almost two-thirds of agencies spend over 10 hours monthly on reconciliation across multiple systems, with some reporting workloads exceeding 80 hours.
Tom Amburgey, CEO of Euna Solutions, stated, “The report’s findings make one thing clear: modernizing payment and reconciliation systems is no longer a back-office upgrade. It’s a public trust imperative. As citizens demand more transparent, accessible, and equitable government services, finance leaders must bridge the gap between tradition and transformation. The agencies that act now to unify systems and embrace modernization will be the ones best positioned to deliver trust, efficiency, and resilience in the years ahead.”
Based on responses from 58 finance professionals across cities, counties, and special districts, the report details the lean staffing common in public finance teams. Specifically, 47% of agencies reported having one to two employees managing payments, and another 45% had three to five. These small teams handle high transaction volumes while striving for accuracy, compliance, and timely reconciliation. This burden is compounded by
