CSG (NASDAQ: CSGS) and Amazon Web Services (AWS) have announced a strategic collaboration agreement aimed at accelerating cloud transformation for companies across the telecommunications and financial services sectors.The initiative focuses on leveraging advanced cloud-native technologies, optimizing costs, and fostering platform innovation to meet the escalating demand for modernization and scalability in a rapidly evolving digital economy. This expanded collaboration builds on an existing relationship between the two companies. CSG’s Converged Mediation solution will be made available through the AWS Marketplace, designed to deliver up to 60% in total cost of ownership (TCO) savings and accelerate customers’ migration to the cloud, while enhancing operational efficiencies.Both CSG and AWS will co-invest in the initiative, which includes technical enablement, joint go-to-market strategies, and ongoing platform innovation. This partnership is expected to provide CSG’s customers with access to advanced technologies such as artificial intelligence (AI), Agentic AI, and Generative AI (GenAI). These capabilities are intended to empower enterprises to scale operations efficiently, monetize their investments, and deliver differentiated customer experiences to build trust and loyalty.Mayoor Mahendra, Vice President of Network Solutions at CSG, emphasized the need for scalable and cost-efficient platforms that can adapt to evolving industry demands. “Our extended collaboration with AWS amplifies the value of CSG’s Converged Mediation solution by pairing it with AWS’s global infrastructure,” Mahendra stated. “Together, we’re helping telco and banking and financial services leaders modernize faster, reduce costs and innovate with confidence.”Michael Singer, Director of North America Telecommunications at AWS, affirmed the shared commitment to digital transformation. “This collaboration underscores our shared vision to help global enterprises modernize with a cloud-native approach, improve business outcomes with GenAI and deliver enhanced customer experiences,” Singer said.CSG, which provides customer experience, billing, and payments SaaS solutions, empowers companies to manage services and transactions. The companies plan to jointly present the benefits of their collaboration at the upcoming TM Forum DTW Ignite 2025 event in Copenhagen.