Cross Valley Federal Credit Union, a financial cooperative based in Northern Pennsylvania, has enhanced its digital banking platform through an implementation with Mahalo Banking, a CUSO providing online and mobile banking solutions for credit unions. This rollout aims to modernize Cross Valley’s digital infrastructure by delivering a streamlined user experience, improved functionality, and stronger security features for its nearly 18,000 members.
Cross Valley selected Mahalo Banking’s “Thoughtful Banking” platform for its flexibility, user-focused design, and alignment with the credit union’s member-first approach. The platform’s deep core integration is intended to support a more cohesive experience across systems for both members and staff. This technology transformation aligns with a broader trend among community financial institutions seeking to replace legacy systems with adaptable platforms that support long-term growth, security, and member satisfaction.
Traci Donahue, President and CEO of Cross Valley, stated, “We are focused on giving members greater control over their financial lives, and Mahalo’s platform self-service capabilities help us bring that vision to life. It also reinforces our commitment to security, giving our members peace of mind through stronger protections and greater transparency in how their information is managed.”
Mahalo’s solution offers expanded self-service functionalities, streamlined account management, and a unified online and mobile banking experience, aiming to improve both usability and back-end efficiency. Members can now manage their accounts, cards, and loans in a centralized location, with options to make internal or external transfers, apply for loans or memberships, and update personal details. Card management features, such as locking or unlocking cards, submitting travel notices, requesting replacements, or applying for credit limit increases, are also accessible within the digital environment.
Denny Howell, COO of Mahalo, commented, “Cross Valley’s forward-thinking approach to digital transformation shows how credit unions can embrace technology without compromising on trust. Their focus on elevating security and usability aligns perfectly with our mission of delivering a modern, intuitive platform that empowers members and strengthens the credit union’s digital foundation.”
Cross Valley Federal Credit Union, chartered in 1969 as the Wilkes-Barre Federal Employees Federal Credit Union, has grown to manage over $220 million in assets. It offers a full range of financial products and services with a focus on personalized service and community-centric values.
Mahalo Banking, based in Troy, Mich., designs its platform with a focus on superior architecture and deep integration to core processing. The platform aims to provide security and a robust feature set across all delivery channels, offering an omnichannel experience. Mahalo Banking states it offers the industry’s first online banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform, designed to support a wider range of member needs.
