Omilia, a global provider of Conversational AI, and Connex, a customer experience transformation specialist, have announced that Connex has achieved official certification as an Omilia Certified Implementation Partner (CIP), formalizing over five years of collaborative work primarily within the financial services sector. This milestone builds on a history of more than 15 successful joint projects, supported by a team of over 20 Omilia-certified implementation experts.
Throughout their partnership, Omilia and Connex have focused on bringing advanced conversational AI solutions to enterprise clients, particularly within the banking and financial institutions sector. Their joint initiatives have aimed to modernize customer service, streamline operational workflows, and enhance security protocols, all while facilitating more natural and human-like interactions through Omilia’s AI-driven platform. The Omilia Certified Implementation Partner program establishes the highest standard for partner excellence, demanding rigorous training and comprehensive certification. Connex’s attainment of this certification underscores its technical proficiency, extensive industry knowledge, and demonstrated capability to implement solutions at scale.
The partnership has notably impacted financial institutions by leveraging Omilia’s conversational AI technology. Connex has assisted clients in achieving higher call containment rates, improving customer satisfaction metrics, and reducing operational expenditures. These outcomes are particularly vital in the highly competitive and regulated financial industry, where customer expectations and compliance requirements are continuously evolving.
Dimitris Vassos, CEO and co-founder of Omilia, commented, “Connex has been a trusted partner of Omilia for years, with a track record of successful implementations. Their team’s deep expertise, particularly in the financial services domain, sets the stage for us to help more organizations reap the benefits of conversational AI. We look forward to many more success stories together.”
Bart Markandaier, COO at Connex, stated, “This milestone in our partnership with Omilia is a testament to the transformative results we’ve achieved together over the past five years. We’ve brought next-generation conversational AI to leading banks, boosting their customer experience and efficiency. By becoming a Certified Implementation Partner, we’re solidifying our commitment to continue innovating and delivering value for our clients well into the future.”
With the newly acquired Certified Implementation Partner status, Connex clients will benefit from expert implementation services combined with Omilia’s technology, tailored to address the specific needs of highly regulated sectors such as finance, where service excellence and robust security are paramount.
