Conduent Incorporated has announced the continued deployment of its Electronic Benefits Transfer (EBT) solutions, introducing new fraud prevention tools and preparing for future enhancements like EBT chip cards and mobile wallet integration.
These enhancements include an account lock/unlock feature for EBT accounts, currently active in 12 U.S. states. This functionality, accessible through Conduent’s ConnectEBT mobile app and cardholder portal, allows Supplemental Nutrition Assistance Program (SNAP) participants to lock their cards to block all purchases or limit blocking to transactions outside their home state, providing greater control and preventing unauthorized access.
The account control feature is part of Conduent’s VeriSight Anti-Fraud Suite, a set of tools available to state agencies aimed at addressing fraud threats in public benefit programs. The 12 Conduent-supported states currently offering this lock/unlock functionality are Alabama, Delaware, Georgia, Indiana, Iowa, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Carolina, and Virginia. Additional states are expected to adopt this technology.
Beyond account locking, the VeriSight suite integrates an advanced interactive voice response (IVR) system for EBT customer service centers. This system employs behavioral analytics to detect patterns such as excessive calls from a single number, enabling real-time restrictions to prevent suspicious access attempts. Additionally, users of Conduent’s ConnectEBT app can opt in for real-time usage alerts, facilitating prompt detection and reporting of potentially fraudulent activity.
Conduent is also working with several states to prepare for the introduction of SNAP cards with EMV (Europay, Mastercard, and Visa) chip technology, which is intended to enhance card security and reduce fraud risks at points of sale. The company is also positioned to support state implementations of mobile wallet functionality, including Apple Pay and Google Pay, to improve convenience and modernize benefit access.
Anna Sever, President, Government Solutions at Conduent, stated that the EBT lock-and-unlock feature is one of many solutions Conduent is delivering to combat fraud that threatens taxpayer funds. She noted that the company continues to implement features in more states while integrating AI technologies to automate processes, improve efficiency, reduce costs, and enhance service for benefit recipients.
Conduent is a provider of government payment disbursements for federally funded benefit and payment card programs. The company also supports U.S. agencies with solutions for healthcare claims processing, eligibility and enrollment, and child support administration. Conduent delivers digital business solutions and services across commercial, government, and transportation sectors, leveraging cloud computing, artificial intelligence, machine learning, automation, and advanced analytics. With approximately 56,000 associates globally, Conduent disburses approximately $85 billion in government payments annually, enables 2.3 billion customer service interactions, supports millions of employees through HR services, and processes nearly 13 million tolling transactions daily.
