Central Pacific Bank (CPB) has expanded its partnership with Biz2X, a global SaaS lending platform, to further its digital lending transformation for small and mid-sized businesses (SMBs).
The expansion involves CPB broadening its use of the Biz2X platform beyond its initial SBA lending program to now power its non-SBA SMB business loan products. This transition replaces CPB’s legacy workflow with a cloud-based lending engine designed for increased automation, functionality, and configurable workflows across various products and sub-products.
Ryan LaMountain, SVP, Director of Digital Experience at Central Pacific Bank, stated, “Biz2X has enhanced CPB’s award-winning customer service by bringing a new level of speed, automation, and intelligence to our SMB lending programs.”
By integrating Biz2X, CPB has implemented automated capabilities to streamline its lending processes. These include automated loan decisioning and counteroffers, which aim to reduce manual bottlenecks and increase decisioning precision. The platform also features automated tax return spreading to accelerate underwriting and decrease manual review hours. Additionally, it provides a streamlined origination workflow covering intake, processing, underwriting, and closing, with automated completion and electronic signing of forms. These enhancements are intended to improve efficiency throughout the loan lifecycle, allowing bankers to prioritize customer relationships.
The Biz2X platform offers out-of-the-box integrations with industry solutions such as LaserPro, FICO® LiquidCredit®, and other third-party systems, contributing to a cohesive user experience for both CPB and its borrowers.
Biz2X’s cloud-native architecture is designed to equip financial institutions like CPB with tools for modernizing and scaling credit delivery. Key features include a device-agnostic digital loan application portal for borrower access from various locations, a configurable underwriting and decisioning engine for applying specific credit policies and SBA-aligned rules, and automated documentation, audit trails, and integrated compliance workflows to manage risk and regulatory readiness. The platform also provides real-time analytics for visibility into borrower behavior, credit risk, and performance.
Mr. LaMountain further elaborated on the platform’s impact: “We began with SBA lending, but quickly realized that the flexibility, automation, and efficiency gains Biz2X delivers could empower us beyond our original scope. Today, the platform allows us to expand our product portfolio, streamline loan decisioning, and deliver a vastly improved borrower experience across both SBA and non-SBA products.”
Benefits of this lending model include reduced processing times through automation and straight-through workflows, faster approvals and funding via automated spreading, credit checks, and decisioning logic, and enhanced customer satisfaction through a transparent application journey. The system also supports increased throughput and growth potential due to scalable automation and configurable credit rules, alongside enhanced compliance and risk oversight with embedded data integrity and audit trails.
CPB and Biz2X plan to continue their collaboration to optimize credit-related workflows, aiming to support SMBs with efficient and automated financing.
Rohit Arora, CEO and Co-Founder of Biz2X, commented, “By expanding their use of the Biz2X platform, CPB is building a lending engine that scales efficiently, makes smarter decisions faster, and unlocks exceptional experiences for small businesses across Hawaii and beyond.” Biz2X, built by the team behind Biz2Credit, operates globally with over 550 team members, having processed billions in small business financing.
Central Pacific Bank is the primary subsidiary of Central Pacific Financial Corp, a Hawaii-based bank holding company with approximately $7.42 billion in assets as of September 30, 2025. It operates 27 branches and 55 ATMs across Hawaii. Central Pacific Financial Corp is listed on the New York Stock Exchange under the symbol CPF.
