Asset Living, the second-largest property management company on the NMHC Top 50 list, and EliseAI, an AI company specializing in housing system automation, have partnered to enhance leasing, collections, and resident communications across Asset Living’s portfolio of over 450,000 units.
Since implementing EliseAI’s AI-powered property management automation products, Asset Living has reported improvements in occupancy, on-time rent payments, and team productivity, while aiming to maintain personalized resident service.
Asset Living has experienced substantial growth, expanding from 70,000 units in 2020 to more than 450,000 units across over 40 states and serving more than 500 clients today. This expansion presented complexities in maintaining service quality. David Walther, Chief Revenue Officer at Asset Living, stated, “As we continue to grow, we need a solution that lets us scale without losing the personal touch that defines Asset Living. EliseAI helps us automate the routine so our associates can focus on high-impact, human-first resident interactions.”
The integration of EliseAI products, including LeasingAI, Delinquency, Maintenance, Renewals, and VoiceAI, has yielded specific results. Asset Living reported a 600 basis point increase in on-time rent payments, facilitated by over 130,000 personalized payment reminders in Q2 2025. Occupancy rates saw a 300 basis point increase, supported by around-the-clock lead nurturing. Furthermore, communities gained 78.2 hours of incremental capacity per month, allowing staff more time for relationship-building and resident experience enhancements. Teams have adopted the platform, observing faster task resolution and more consistent service delivery.
Asset Living emphasizes that technology is intended to amplify, rather than replace, human interaction. By having EliseAI manage routine communications, associates can dedicate more time to personalized, in-person experiences. Walther noted, “EliseAI aligns with our ethos of blending innovation with exceptional service. It’s allowed us to provide 24/7 support while empowering our teams to focus on what’s most impactful – our residents.”
Looking ahead, Asset Living plans to broaden its use of EliseAI nationally, piloting new tools such as Lease Audits and AI-Guided Tours to further optimize the resident lifecycle and maintain efficiency amidst portfolio growth. Minna Song, CEO and Co-Founder of EliseAI, commented, “Asset Living has demonstrated what’s possible when large operators embrace AI thoughtfully and use automation to unlock efficiency at scale while keeping people at the center of the resident experience. We’re proud to support their rapid growth and excited to continue innovating together as we expand the boundaries of what’s possible in multifamily operations.”
EliseAI is a company based in New York with teams in San Francisco, Boston, and Chicago, focused on transforming healthcare and housing systems through AI-driven workflow integration and operational automation. Asset Living, founded in 1986 and based in Houston, is a real estate management firm offering property management, asset management, receivership, and investment services across a diverse national portfolio.
