NFU Mutual, a prominent rural insurer in the UK, has announced it will migrate its Guidewire InsuranceSuite deployment from on-premises to Guidewire Cloud Platform, further strengthening a long-standing partnership with Guidewire (NYSE: GWRE).
NFU Mutual, which serves 900,000 members with a range of general insurance products for home, motor, and business, has collaborated with Guidewire for over 15 years. This partnership has supported the insurer’s 300-strong agency network, contributing to process efficiency, improved premium collections, and reduced payment administration.
The migration to Guidewire Cloud Platform is intended to allow NFU Mutual to enhance its focus on core insurance operations through a scalable, secure, and rapidly updatable cloud delivery model. The company will also invest further in its data management and digital capabilities with Guidewire products.
Specifically, Guidewire Data Platform, a unified, P&C-centric data platform delivered as a cloud core service, will enable NFU Mutual to capture critical data and generate business insights. Additionally, the Jutro Digital Platform will be utilized to reduce time-to-market by enabling product and feature updates to be deployed once and instantly accessible across all digital intake points and partner channels.
Nick Turner, Group CEO of NFU Mutual, stated, “We are proud to be one of the UK’s most trusted insurers. That trust is built on the foundation of our agency network, which is providing stability to local communities and helping our customers to thrive. That would not have been possible without the partnership we have developed with Guidewire. The move to Guidewire Cloud Platform is a clear demonstration of our commitment to best-in-class customer service and improving the user experience for our talented employees and network of highly experienced local agents and their teams. It will also play a vital role in our growth strategy as we look to develop our commercial lines and high-net-worth offering.”
Will McAllister, Senior Vice President and Managing Director of EMEA at Guidewire, commented, “NFU Mutual is one of the most recognised and trusted brands in the UK. They were one of our first customers in Europe, and the partnership which we have developed over the past 15 years is one that we are hugely proud of. Quality customer service, delivering best-in-class customer satisfaction rates, together with an in-depth understanding of the needs of its agency network, is why NFU Mutual is held in such high regard, and I am proud of the role our technology has played in their journey. The move to Guidewire Cloud platform will ensure NFU Mutual continues to meet heightened customer expectations and ever-changing market dynamics, and I am excited to see what the next 15 years of partnership can deliver for such a trusted brand.”
NFU Mutual offers a broad portfolio including general insurance, life, pensions, and investments, delivered via its network of over 280 local Agent offices across the UK, as well as direct sales and service centers. Guidewire is a cloud platform provider for property and casualty (P&C) insurers, supporting over 570 insurers in 43 countries with core systems leveraging data, analytics, digital, and artificial intelligence.
