Quantum Health, a provider of healthcare navigation solutions, has launched Action to Impact, a new capability designed to provide transparent, member-level evidence of how its model reduces costs, improves health outcomes, and enhances employee experience for self-insured employers. This capability is powered by a dynamic AI engine and leverages 25 years of proprietary data, connecting specific navigation actions to quantifiable results.
This launch addresses a growing demand from self-insured employers for tangible returns on their healthcare and benefits investments. According to the newly released State of Healthcare Survey 2025: The Transformative Power of Trust in Healthcare, a study by Arizent and Employee Benefit News (EBN) sponsored by Quantum Health, 79% of employers identified company cost as their primary concern in their most recent annual benefits cycle.
Action to Impact offers clients and consultants a new method for packaging and sharing insights, while simultaneously providing real-time feedback for internal teams to support continuous improvement. The solution integrates every touchpoint, from navigation and steerage to clinical support, optimizing member and provider experiences to enhance clinical, financial, and satisfaction outcomes. It aims to transform traditional return on investment (ROI) into specific, actionable insights, validating the value of Quantum Health’s interventions for each client.
Chris Reed, Director of Value Creation at Quantum Health, stated, “Proving our ability to drive better outcomes at a lower cost has never been more essential. Today’s clients expect more than anecdotes — they demand data-driven answers to their most pressing questions. Employers want specifics: What actions were taken? What actually worked? With Action to Impact, Quantum Health delivers those answers through advanced analytics that quantify how navigation interventions reduce costs and improve outcomes.”
Central to Quantum Health’s methodology is its proprietary Real-Time Intercept® (RTI) platform, which facilitates member engagement an average of 110 days prior to the first claim. This early intervention creates opportunities to influence care decisions and outcomes, enabling clients to achieve improved health and financial results through proactive engagement. These results have been independently validated by MorningStar Actuarial Consulting, whose study of 2018-2022 claims data confirmed that Quantum Health’s navigation and care coordination solution generates substantial and consistently accumulating ROI.
As HR teams strive to optimize spending, Quantum Health’s Action to Impact analytics provide the necessary insights. Kerry Gross, Director of Research Intelligence at Arizent, noted, “Trust is a key part of the value equation for employees. Those who trust that the entities supporting their care have their best interests in mind are more likely to get preventive primary care and more likely to be satisfied with their overall wellness offerings.”
Employers are increasingly relying on data for healthcare decisions, with utilization data (88%) and insurance claims data (84%) cited as the most trusted sources in the EBN State of Healthcare survey. While 53% of employers are confident their navigation partner can demonstrate how member engagement translates into cost savings, just under half remain somewhat or slightly confident that engagement and cost savings data are clearly linked.
Reed added, “We don’t just show engagement metrics — we connect them to real savings, better care and improved member experiences. Our enhanced reporting pinpoints the most complex journeys, identifies where the greatest value is created, and outlines next steps to maximize results. As our dataset matures, insights become even more predictive, helping clients stay ahead of emerging challenges.”
Quantum Health, based in Dublin, Ohio, has 25 years of experience in consumer healthcare navigation and care coordination. Its Real-Time Intercept® platform focuses on early intervention to enhance engagement, outcomes, and cost efficiency. The company has received national recognition for its growth and workplace culture.
Employee Benefit News (EBN) is a media resource for decision-makers in employee benefits, HR, and workplace culture, offering insights on industry dynamics, cost reduction, retirement plans, and workforce development.
Arizent Research provides actionable insights through research solutions, utilizing first-party data and expert perspectives. Its portfolio includes brands across financial services and professional sectors, such as American Banker, Financial Planning, Accounting Today, and Employee Benefit News.
