South African furniture retailer Lewis Group is transitioning its credit decisioning processes to the cloud, leveraging Provenir’s AI Decisioning Platform to streamline customer onboarding and expand engagement touchpoints.
Lewis Group, a long-standing Provenir client for 15 years, is embarking on this cloud-migration strategy using the AWS stack. The initiative aims to enhance customer experience and drive further innovation in credit decisioning, focusing on personalized customer engagements, improved onboarding, and significant productivity gains.
Lewis Group operates as a prominent retailer of furniture, home appliances, electronic goods, and homeware across South Africa and southern Africa. Its brand portfolio includes Lewis, Best Home & Electric, Beares, UFO, Bedzone, Real Beds, and Monarch Insurance, with 813 stores in South Africa and an additional 145 in Namibia, Botswana, Lesotho, and Eswatini.
Lambert Fick, Lewis Group’s GM Credit Risk, commented on the move, stating, “Our long-standing collaboration with Provenir underscores a shared focus on using technology to deliver better outcomes for our customers. By migrating to the cloud, we are able to realize enhanced speed and agility, scalability, improved security, and faster time-to-market for solutions and services to our valued customers.”
Ryan Morrison, Executive Vice President at Provenir, added, “After more than 15 years of partnership, we’re proud to support Lewis Group’s move to a modern cloud platform with our AI Decisioning Platform to drive improved business outcomes. This migration will give Lewis Group faster, more effective decisioning, a unified customer view across channels, and the ability to leverage advanced analytics to enhance onboarding, fraud prevention, and overall customer management.”
Provenir’s AI Decisioning Platform integrates data, decisioning, and decision intelligence to facilitate efficient and informed decisions throughout the entire customer lifecycle, covering areas such as onboarding, application fraud, credit risk assessment, customer management, and collections. The platform is utilized by financial services providers in over 60 countries, processing more than 4 billion transactions annually.
