Tomorrow Health, a prominent home-based healthcare platform, has announced the general availability of its Horizon Suite, an AI-powered solution designed to enhance the speed, accuracy, and efficiency of delivering critical medical equipment and supplies to patients healing at home.
The Durable Medical Equipment (DME) sector frequently faces challenges in promptly providing patients with essential equipment and supplies for home-based care. Nearly 80% of all DME orders are submitted manually, often containing errors or incomplete information, leading to significant backlogs and delayed patient care. This operational complexity coincides with a dynamic regulatory environment, marked by the Centers for Medicare and Medicaid Services (CMS) introducing a new competitive bidding process and advocating for systemic interoperability, with implementation timelines set for 2026. Concurrently, health plans are increasingly seeking value-based care solutions within DME, which incentivize suppliers to deliver high-quality care at competitive costs.
Tomorrow Health’s Horizon Suite aims to address these issues by embedding agentic AI solutions directly into the workflows of providers, suppliers, and payors. The suite, which includes AI Ordering, AI Fax Intake, and the Tomorrow Health Expert Assistant (THEA), is designed to accelerate the prescription-to-fulfillment process, increase transparency, and reduce costs for all stakeholders involved in home-based care.
Vijay Kedar, Co-Founder and CEO of Tomorrow Health, stated, “The home is becoming the most important clinical setting in healthcare, yet the infrastructure that connects providers, suppliers, and health plans has remained fragmented and largely manual. Horizon changes that.” He added that by integrating AI agents into ordering, authorization, routing, and fulfillment, the platform creates an intelligent operating system for home-based care, offering health systems a unified entry point, suppliers expanded margins, and health plans greater visibility and control over historically unmanaged spending.
The Horizon Suite integrates with existing electronic health record (EHR) systems and supplier technology stacks to optimize the patient experience. For providers, AI Order Intake allows for unprecedented speed and accuracy in ordering. Clinicians can drag and drop patient files from an EMR, enabling proprietary AI tools to parse the data, automatically answer 40 to 50 complex insurance questions, and recommend optimal products and suppliers. This process reduces a task that typically took 90 minutes to under 60 seconds, resulting in orders that are 95% clean and compliant upon submission. Additionally, AI Fax Intake converts faxed documents into clean digital orders, bridging legacy workflows with digital compliance. Utilizing computer vision and Optical Character Recognition (OCR), the solution instantly digitizes hard copies while AI identifies missing information, allowing providers to maintain their usual faxing methods while benefiting from digital processing accuracy.
For suppliers, THEA acts as an agentic AI solution that automatically handles common order inquiries and routes complex issues to human experts, improving service speed. This technology has been shown to reduce manual work by 25% across IVR, portal comments, and SMS channels, and addresses 60% of inbound calls. Combined with AI-enabled order management, THEA can deliver more than 33% reductions in supplier operational expenses. Robert Robinson, Managing Partner of Gaboro Medical Supply, a Pennsylvania-based DME supplier, noted, “Since using Tomorrow Health, we’ve never been dinged on the documentation qualifications of the orders we receive. We’ve increased the volume, speed and efficiency of our intake process by integrating Tomorrow Health with Brightree.”
Payors benefit from AI Benefit Management, which provides enhanced visibility and control over network delivery and expenditure for health plans. The platform manages over $100 million in DME spend across more than 100,000 types of products and supplies, utilizing advanced data analytics and automated referral management to achieve cost savings and quality improvements. Leigh-Ann Scolaro, Specialty Liaison, Central Refill at Cambridge Health Alliance, a Massachusetts-based health system, commented on the impact: “The difference between before Tomorrow Health and after is night and day. We have optimized our workflows by at least 50% because everything we need for ordering, approving and tracking has been moved from disparate spreadsheets to a single dashboard with Horizon. What previously took four to six weeks to get a walker delivered to a patient now takes two days, and our patients are so appreciative.”
Tomorrow Health successfully rolled out the Horizon Suite with Geisinger Health Plan (GHP), a leading insurer in Pennsylvania. Since 2021, GHP has partnered with Tomorrow Health to coordinate home-based care for its 550,000 members, 5,000+ referring providers, and 180+ DME suppliers. Leveraging Tomorrow Health’s ordering capabilities has saved frontline clinicians at Geisinger Clinical Enterprise over 50,000 hours, while ensuring patients receive critical medical equipment more quickly and with greater transparency. Dr. John Bulger, Chief Medical Officer at Geisinger Health Plan, stated, “Tomorrow Health’s technology is a core part of how we deliver care across the Geisinger system. Their platform has improved how our clinicians order and coordinate home-based services and reduced administrative burden for our teams. This partnership helps ensure our members have access to high-quality clinical services in their home when needed.”
Kedar concluded, “From day one, our mission at Tomorrow Health has been to restore the home as a patient’s primary place of care. Delivering reliable home-based care requires a smarter way for providers to get the right equipment to the right patient at the right time, without delays or friction. Powered by AI, Horizon allows us to deliver on that promise at scale.”
