PostFinance, Switzerland’s leading digital bank, has expanded its partnership with analytics software company FICO to enhance its fraud protection and customer communication capabilities.
The collaboration will see PostFinance increase its utilization of FICO® Falcon® Fraud Manager for debit card transactions and FICO® Customer Communication Services (CCS) to enable immediate customer intervention when suspicious activity is detected. This expansion builds upon several years of successful cooperation between the two entities.
PostFinance serves 2.4 million customers across Switzerland, managing approximately 4 million daily customer transactions with a total value of CHF 5.9 billion. It is estimated that one-third of all debit card transactions in Switzerland, for both domestic and international use, are conducted using PostFinance debit cards.
Stephan Zimmermann, head of Customer Security at PostFinance, stated, “Switzerland’s citizens depend on us to maintain the highest level of fraud protection. We have built a trusted relationship with FICO over the past five years. Their leadership in fraud protection solutions enables us to give our customers seamless support around the clock.”
Christoph Stettler, senior security officer at PostFinance, added, “We need instant communication with our customers whenever we suspect a fraud or scam is occurring. FICO’s fraud detection and customer communications solutions allow us to reach our customers through their preferred channel, improving our protection and customer experience.”
Jens Dauner, vice president for Central Europe at FICO, commented on the expansion, stating, “This partnership expansion supports PostFinance’s ongoing digital transformation and reinforces its position as Switzerland’s leader in electronic banking, particularly through its e-finance portal. It demonstrates PostFinance’s commitment to meeting and surpassing their customers’ expectations.”
FICO Falcon Fraud Manager safeguards PostFinance’s extensive transaction volume by leveraging artificial intelligence, supported by over 100 patents in fraud detection. Globally, FICO Falcon Fraud Manager is recognized as a prominent payment fraud solution, protecting more than 4 billion payment cards worldwide.
PostFinance offers a comprehensive suite of financial services, including saving, investing, retirement planning, and financing, making enhanced fraud protection and extended communication capabilities integral to its digital banking strategy. FICO, founded in 1956, specializes in predictive analytics and data science, holding over 200 U.
S. and foreign patents for technologies designed to improve operational decisions across various industries.
