UKG, a global AI platform for HR, pay, and workforce management, has launched an AI-powered enhancement to its UKG People Assist and UKG Document Manager solutions, aiming to simplify how employees find information and documents across organizational platforms. This next-generation approach leverages UKG Bryte™ AI to address common workplace frustrations related to searching sprawling intranets, dashboards, and policy handbooks.
Building on nearly two decades of experience with UKG People Assist and UKG Document Manager, UKG has integrated agentic artificial intelligence throughout these solutions. The goal is to significantly reduce the frequency of employee inquiries such as “How do I…?” and “Where do I find…?”
Suresh Vittal, Chief Product Officer at UKG, stated, “Finding answers and documents at work should feel effortless, allowing people to quickly get the information they need to do their job, make decisions, and have an impact. UKG brings the power of data and intelligence surfaced through our AI agents to every moment that matters for every employee, from the front office to the frontline, so that organizations not only meet, but exceed, the expectations of their teams.”
Optimized for mobile access, the AI capabilities within UKG People Assist and UKG Document Manager harness the power of UKG’s unified People Fabric data layer. This data layer enables UKG customers to train UKG Bryte AI on various work-related processes and policies, extending beyond traditional HR functions to encompass a wide range of operational procedures. Combined with UKG’s extensive collection of work and sentiment data, this delivers hyper-personalized, real-time answers to employees, contextualized to their specific roles and situations, making information quicker to access and easier to understand.
With the new AI-first People Assist, employees can simply ask a question, such as, “How do I request parental leave?” or “How do I update my 401k contribution?” and instantly receive clear, personalized guidance along with prompts to initiate the relevant process. The system is designed to anticipate needs and automate routine tasks, and its capabilities are not limited to HR information; a frontline employee could use People Assist to search any information a customer chooses to include. Managers can convert various documents—whether related to HR, operations, or other company processes—into searchable articles, ensuring employees receive real-time, role-based responses.
Enhancements to Document Manager allow HR teams to securely centralize critical documents, including policy handbooks, contracts, certifications, and compliance forms, making them instantly accessible and easy to manage. Document Manager automates document generation, retention, and e-signature workflows, thereby reducing manual effort and associated risks. This ensures employees and managers receive the correct documents at the appropriate time, while organizations benefit from improved compliance, faster audits, and a comprehensive view of their workforce, all within one trusted Workplace Operating Platform.
Virginia Owens, Executive Vice President, HR Operations at PennyMac, commented, “The new document experience is designed to give employees easier access to their documents — it’s simple, secure, and available anywhere. By putting everything right at their fingertips, we’re empowering our people to be self-sufficient and stay informed, creating a better, more connected experience for every employee.”
UKG People Assist and UKG Document Manager are currently utilized by thousands of organizations globally, serving millions of employees by simplifying HR requests, securing document storage, and facilitating information retrieval. The upcoming generation of these services is expected to further enhance risk reduction, decrease task completion times, and provide real-time insights to managers and employees.
Next-generation versions are presently in early access for select UKG customers and are projected for global availability in early 2026. These solutions will be offered both separately and together, as well as integrated into the UKG Pro HCM and UKG Pro® Workforce Management™ suites.
UKG is recognized as a global AI platform for HR, pay, and workforce management, unifying solutions with workforce data and AI to deliver insights that enhance productivity, culture, and customer experience. The company is trusted by over 80,000 organizations across 150 countries.
