Specialty property/casualty insurer Upland Capital Group has integrated FurtherAI’s AI workspace to enhance its underwriting processes, initially focusing on automating broker submission intake and now expanding to broader underwriting functions.
Upland Capital Group initially implemented FurtherAI to ingest broker submissions and extract necessary fields for underwriting and clearance processing. This strategic adoption is now being expanded across additional underwriting areas, aiming to provide underwriters with immediate access to enriched risk data from both documents and external sources.
Doug Alexander, VP of Digital Delivery at Upland, stated, “After evaluating several vendors, we chose FurtherAI for its performance, insurance expertise, and partnership approach.” He added, “The forward deployed engineer model makes a big difference — they work directly with our teams and help us get results quickly. We are now able to both learn and iterate.”
Katherine Walas, Chief Operating Officer at Upland, commented on the platform’s efficacy, saying, “Other tools didn’t work for us. FurtherAI is AI-native and built for insurance.” Walas emphasized the accuracy of the models and FurtherAI’s customer service, noting, “Partnering with FurtherAI has given our teams instant clarity where we used to spend hours. It is changing the way we work with brokers and customers. Beyond efficiency, we see this as an important building block to increase the speed to insights for our underwriters and ultimately improving our loss ratios.”
FurtherAI is a domain-specific AI company dedicated to the insurance industry. Its AI Workspace is designed to automate complex workflows, including submission intake, policy comparisons, and underwriting audits, aiming to improve efficiency for insurance teams. The company states that leading insurers, reinsurers, MGAs, and brokers utilize its platform, which combines insurance domain knowledge with advanced AI to streamline operations. FurtherAI is supported by venture investors and focuses exclusively on insurance solutions.
Upland Capital Group, Inc. is a specialty property and casualty insurer holding an AM Best “A-” (Excellent) rating. Based in Dallas, Texas, the company underwrites and services specialty insurance products across various markets, including excess transportation, construction casualty, excess casualty, primary general liability, excess public entity, professional liability errors and omissions, excess cyber liability, and product recall.
